Executive Housekeeper - Resort Operations

MasterCorp, Inc.•Hialeah, FL

1d•Onsite

About The Position

The Executive Housekeeper leads, motivates, holds accountable, and develops MasterCorp personnel at an assigned resort site. The role is responsible for ensuring that the site consistently meets quality, timeliness, and budget objectives, and that contractual obligations, company standards, policies, and processes are followed. The Executive Housekeeper works collaboratively with business partners and maintains professional relationships and effective communication with resort management, vendors, service providers, site management, and regional and corporate personnel. The role oversees site operations, staffing, recruitment, onboarding, training, retention, performance management, and employee engagement. It monitors key performance indicators, addresses deficiencies, communicates company objectives, and champions changes that support short- and long-term goals. The Executive Housekeeper also oversees inventory and equipment, site transportation practices, safety, quality audits, and required operational processes. The role is expected to uphold MasterCorp’s mission and values, act in the best interests of the company, its employees, and customers, and promote a customer-first culture. The position requires an associate’s degree in a directly related field or an equivalent combination of education and experience, at least two years of progressive management responsibility, effective English communication, Microsoft Office proficiency, and the ability to work irregular hours. Travel is rare, averaging 5% quarterly. A valid driver’s license is required for certain locations. Physical duties include frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, with occasional ascending and descending.

Requirements

Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
At least two years of progressive management responsibility.
Outstanding analytical ability and attention to detail and accuracy.
Superior problem-solving and reasoning skills.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
Willingness to continually build knowledge and skills.
Approachable manner and consistent follow-up.
Passion for cleanliness.
Proactive and self-managing approach.
Ability to work irregular hours.
Ability to travel rarely, averaging 5% on a quarterly basis.
Valid driver’s license for certain locations.
Ability to perform the position’s essential functions, with reasonable accommodations where applicable.
Ability to meet the physical requirements, including frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, as well as occasional ascending and descending.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Take ownership of successful operations at the assigned property and collaborate with business partners to achieve KPIs and other performance goals.
Walk the site daily to verify compliance with contractual obligations, company policies, standards, and processes.
Monitor quality, timeliness, and budget KPIs; hold the site management team accountable for results and develop action plans when targets are not met.
Maintain appropriate inventory of tools and chemicals, ensure equipment is in good condition, and rotate equipment according to replacement schedules and plans.
Provide routine updates to leadership in accordance with established frequency and information expectations.
Champion organizational changes to achieve short- and long-term goals and objectives.
Partner with Talent Acquisition to maintain an active recruiting strategy and appropriate site staffing levels.
Partner with Learning and Development and Field HR to establish onboarding, training, retention, and recognition strategies, and work with Assistant Executive Housekeepers and Lead Supervisors to follow those processes.
Interview, select, onboard, and oversee training of site personnel.
Evaluate, coach, develop, and discipline Assistant Executive Housekeepers and other personnel as needed; prepare annual staff performance reviews.
Establish and maintain a welcoming culture of engagement and inclusion, and respond to associate concerns or refer them to appropriate assistance.
Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Enforce established policies and procedures, including MasterTalks, STS, grooming and uniform standards, new-hire onboarding and orientation, and “7-steps to clean” training.
Coordinate monthly and quarterly team meetings, including Housekeeper Councils and all-hands meetings; conduct monthly quality assurance audits and address deficiencies.
Ensure a safe working environment through safety committee meetings, training, and sound safety practices.
Ensure an effective site transportation strategy, efficient use of vehicles and drivers, compliance with vehicle safety protocols, and maintenance of vehicles and other assets.
Communicate company objectives to the management team through organized, scheduled site manager meetings.
Build professional relationships and maintain frequent communication with resort management and other key resort staff.
Promote a customer-first culture and display professional behavior toward MasterCorp clients, client owners, and guests.
Conduct business ethically and transparently.
Comply with Resort Operations 15 Non-negotiables.
Ensure MasterMind Mobile is used for room-status updates by all Housekeepers and Supervisors.
Respond quickly to changing priorities and perform other duties as assigned.