Executive Housekeeper

TKO EMPLOYMENT SERVICES DELAWARE LLC•Dewey Beach, DE

21d•Onsite

About The Position

The Executive Housekeeper oversees the housekeeping department and ensures high standards of cleanliness and organization throughout the property. The role manages staff, develops cleaning schedules, maintains supplies inventory, and collaborates with other departments to support a seamless guest experience. It also includes implementing training programs and upholding quality standards. The position requires leadership, communication, organization, and guest-service skills. The work schedule varies and may include holidays, weekends, and alternate shifts according to business and staffing needs. Duties and responsibilities may change depending on business needs.

Requirements

Two years of experience working as an Executive Housekeeper or housekeeping department leader.
Ability to communicate well with guests and provide outstanding customer service to internal and external guests.
Willingness to pitch in, assist coworkers, and work as a team player.
Knowledge of departmental operations, computers, and training techniques.
Ability to exercise sound judgment and make decisions when evaluating situations.
Strong interpersonal skills, cordial behavior, and a professional appearance and manner.
Excellent communication, organization, written communication, and guest-relations skills.
Strong organizational, project-management, and detail-orientation skills, including the ability to multitask and meet varied deadlines.
Positive, can-do attitude and a genuine desire to satisfy others in a fast-paced environment.
Ability to stand for extended periods; walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch.
Availability to work a variable schedule that may include holidays, weekends, and alternate shifts.

Nice To Haves

Associate or bachelor’s degree in hospitality.

Responsibilities

Interview, recruit, train, schedule, coach, and support associates in accordance with brand or hotel standards.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Maintain cleanliness standards in guest rooms, meeting spaces, and public areas.
Answer questions about hotel policies and services and resolve guest complaints and concerns.
Monitor staff performance to support efficient operations and adherence to policies and procedures.
Prepare occupancy-based schedules, assign duties, schedule shifts, or notify vendors of weekly staffing needs.
Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
Anticipate and resolve customer complaints by reviewing operational issues, business flow, and associate performance.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required departmental paperwork.
Communicate guest service scores to help drive improvement and guest satisfaction.
Develop and implement policies and procedures for department or hotel operations.
Conduct timely and constructive performance evaluations and handle discipline in accordance with company policy.
Follow safe work practices, MSDS and OSHA standards, use protective safety equipment, and participate in safety committees as directed.
Participate in the hotel’s Manager on Duty program.
Perform other duties as requested by management.
Collaborate with other departments and implement training programs to support guest experience and quality standards.