Executive Housekeeper

AccorHotel

12d

About The Position

The Executive Housekeeper leads the housekeeping function at Raffles Jaipur, ensuring high standards of cleanliness, service, operations, team leadership, financial management, and occupational health and safety. The role oversees housekeeping services and related operations, including laundry and uniforms, floral and decoration services, quality audits, property maintenance coordination, staffing, training, and departmental budgets. The position requires a leader who can coordinate effectively with other hotel departments, motivate and develop team members, manage contractors and resources, and ensure that hotel policies, procedures, and service standards are consistently followed. The job description also identifies authenticity, humility, excellence, generosity, graciousness, and stewardship as organizational values.

Requirements

At least 2 years’ experience in a similar position.
Degree in Hotel Management.
Good housekeeping knowledge.
Leadership ability and previous experience leading and managing a team.
Good organizational skills.
Good level of engagement with guests.
Good knowledge of housekeeping operations.
Neat appearance, articulation, and good posture.
Oral and written fluency in English and the local language.
Proficiency in Microsoft Office.

Nice To Haves

10 or more years’ experience.
Knowledge of the Opera Property Management System.
Fluency in other languages.

Responsibilities

Compile standard operating procedures for all areas of responsibility and ensure they are periodically updated.
Communicate auditing and reporting standards to personnel and ensure compliance.
Ensure guests receive a consistently clean product and timely housekeeping services.
Ensure quality standards are met and policies and procedures are consistently implemented.
Conduct quality-control audits in areas under the department’s responsibility and share results with the team and superiors.
Coordinate with the Technical Department to maintain areas to high standards, plan periodic property maintenance, and carry out spring cleaning.
Coordinate departmental activities with other departments to improve communication and guest satisfaction.
Conduct monthly staff meetings and daily briefings with operational managers.
Manage external contractors related to the department and ensure they comply with hotel policies.
Ensure staff cadres are produced in accordance with business requirements.
Supervise laundry and uniform, floral, and decoration service operations.
Perform related tasks and assigned special projects, including task management.
Lead and guide the Housekeeping team to provide the best service to team members.
Participate in coaching and counseling and apply leadership practices that support individualized motivation and recognition.
Work with departments to develop and use incentive and other motivational programs.
Transfer knowledge and responsibilities to team members and create a shadow cabinet.
Plan future staffing needs and conduct recruitment in line with company guidelines.
Analyze housekeeping training needs and ensure training programs are designed and implemented to meet them.
Conduct probationary and annual appraisals in line with company guidelines.
Coach, counsel, and discipline staff to enhance performance.
Establish productive work schedules in line with local labor law.
Prepare departmental budgets and manage operational costs within budget.
Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
Manage operating expenses to minimize costs while providing excellent guest service, and manage major operating expenses against profit projections.
Ensure compliance with occupational health and safety legislation, policies, and procedures.
Follow property safety, first-aid, fire, and emergency procedures.
Log security incidents and accidents in accordance with hotel requirements.
Ensure employees know fire and evacuation procedures and health and safety requirements.