Executive Housekeeper

Residence Inn by Marriott West Orange•West Orange, NJ

27d•$70,000 - $75,000

About The Position

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards. The role includes leading and supporting associates, maintaining cleanliness and safety, addressing guest concerns, and managing departmental staffing, supplies, paperwork, policies, and performance. The position offers a potential career path to Area Executive Housekeeper, Assistant General Manager, and General Manager.

Requirements

Two years of previous housekeeping supervisor experience required.
High school diploma or equivalent preferred.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet brand or hotel standards and HHM core values.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer inquiries about hotel policies and services and resolve guest complaints and concerns.
Monitor staff performance for efficient operations and adherence to policies and procedures.
Prepare schedules based on occupancy, assign duties, schedule shifts, or notify vendors of weekly staffing needs.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required departmental paperwork.
Communicate guest service scores and use them to drive improvement and guest satisfaction.
Develop and implement policies and procedures for department or hotel operations.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.