Executive Housekeeper

DRIFTWOOD HOSPITALITY MANAGEMENT•Fairfax, VA

23d•$18 - $24

About The Position

The Executive Housekeeper oversees the hotel’s housekeeping department and ensures a clean and safe environment for guests. The role leads, trains, and supervises housekeeping staff to ensure they follow safety and sanitation standards for guest rooms and public spaces. It also oversees department budgets and supplies and supports overall guest satisfaction. The position includes hiring and developing associates, monitoring staff performance, inspecting hotel areas, responding to guest concerns, scheduling and assigning work, maintaining inventory, completing departmental paperwork, communicating service scores, and managing expenses. The Executive Housekeeper must follow hotel and brand standards, internal audit requirements, safety practices, and sustainability guidelines. Operational needs may require variations in shift days, start times, and weekly hours because the hotel operates 24 hours a day, seven days a week.

Requirements

High school diploma or equivalent.
Hotel Housekeeping Manager experience.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Commitment to providing unparalleled customer service.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks flexibly.
Ability to work effectively under pressure and with distractions.
Patience when interacting with associates and customers.
Ability to regularly lift and/or move up to 40 pounds and occasionally lift up to 60 pounds.
Ability to reach from 6 to 72 inches.
Required vision abilities include close vision, color perception, and depth perception.

Responsibilities

Interview, select, train, schedule, coach, and support associates to meet hotel or brand standards and DHM core values.
Observe and monitor staff performance to promote efficient operations and compliance with policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer questions about hotel policies and services and resolve guest complaints and concerns.
Prepare work schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork related to departmental functions.
Communicate guest service scores and support improvements in guest satisfaction.
Comply with internal audit standards for key control and risk management, including lost and found, key control, and guest room safety.
Maintain departmental expenses within the budget established by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to hotel brand standards.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.