Executive Housekeeper

MCR • New York, NY

9d • $110,000 - $155,000

About The Position

The Executive Housekeeper is responsible for the cleanliness and friendly service of the entire hotel, including guest rooms, public areas and facilities, storage rooms, and guest and house laundry. The role oversees the housekeeping team, sets daily objectives, assigns and checks work, and ensures that rooms are cleaned, inspected, accurately recorded in the property management system, and ready for sale.

The Executive Housekeeper manages room assignments and status reports, organizes storage and laundry areas, monitors maintenance requests, manages housekeeping and laundry supplies, conducts inventories, and maintains lost-and-found procedures. The position also assigns and verifies supervisor duties, monitors compliance with hazardous-chemical safety requirements, and handles daily department opening and closing tasks.

The role follows MCR’s standards for guest service, cleanliness, product quality, and teamwork. The employee must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include extended periods standing, operating computers and other office equipment, moving throughout the hotel, and lifting and transporting supplies weighing up to 25 pounds.

Requirements

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Supervisory experience is preferred.
• Positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening, clarification, and conflict-resolution skills with co-workers and guests.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality and guest service.
• Must be at least 18 years old.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Must clock in and out for breaks at the scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close range and from long range.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise, or related field.
• Supervisory experience.

Responsibilities

• Oversee the housekeeping team and conduct a daily stand-up to review objectives and confirm checklists are assigned and prepared.
• Address housekeeping deficiencies and train and hold team members accountable for meeting cleaning criteria.
• Prepare daily room assignments for housekeepers and confirm rooms are cleaned, inspected, correctly marked in the property management system, and available for sale.
• Balance and clear room status nightly by comparing housekeeping and computer room-status reports and resolving discrepancies.
• Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
• Monitor work orders and submit maintenance requests to the Engineering department according to procedures.
• Maintain required stocks of housekeeping and laundry supplies by ordering supplies and amenities monthly or quarterly.
• Conduct monthly and quarterly housekeeping inventories on time.
• Maintain and monitor lost-and-found procedures and policies.
• Assign supervisors’ daily duties using the approved checklist and verify completion and quality.
• Monitor the proper use of hazardous chemicals and compliance with OSHA standards.
• Open and close the housekeeping department, assign and distribute housekeeper boards and keys, and inspect guest rooms.
• Provide friendly guest service, support guest satisfaction, and handle challenging guest situations with hospitality and urgency.
• Maintain clean and organized workspaces, complete operational checklists accurately and on time, and provide accurate shift handover reports.
• Communicate and collaborate professionally with team members and assist with cleaning guest rooms and public spaces as needed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed