Executive Housekeeper

InTech•Indianapolis, IN

About The Position

The Executive Housekeeper is responsible for maintaining high standards of cleanliness, presentation, and service throughout guest rooms and public areas. The role leads and manages the housekeeping team, coordinates daily operations, checks that cleaning and inspections are completed to company standards, and addresses cleanliness or maintenance concerns. It also includes managing housekeeping supplies and linens, supporting associate training and development, maintaining guest service standards, and ensuring compliance with safety, security, and applicable regulations. The Executive Housekeeper participates in hotel operations meetings and supports the overall success of hotel operations.

Requirements

High school diploma or equivalent.
At least three years of housekeeping experience, including at least one year in a supervisory role.
Excellent verbal and written communication skills and the ability to lead a team and interact effectively with guests.
Strong organizational and time-management skills, with attention to detail.
Basic computer skills and proficiency with housekeeping management software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Knowledge of federal, state, and local regulations related to housekeeping and hospitality.
Ability to stand, walk, and perform physical tasks for extended periods.
Ability to regularly lift up to 15 pounds and push or pull carts weighing up to 250 pounds.
Ability to bend, stoop, and stretch to perform cleaning and inspection tasks.

Responsibilities

Lead and manage the housekeeping team to ensure timely, efficient cleaning of guest rooms and public areas.
Coordinate daily housekeeping operations, including VIP rooms, guest check-outs, and special requests.
Review and confirm completion of daily room cleaning and inspections against company standards.
Inspect cleaned rooms, public areas, and linen closets for quality and compliance with standards.
Promptly address and resolve room-cleanliness or maintenance issues.
Document room inspection results and provide feedback and corrective actions as needed.
Manage housekeeping supplies and linen inventory, including stock levels and proper storage.
Prepare and follow up on maintenance work orders for furnishings and fixtures.
Assist with quarterly inventories of linens and housekeeping supplies.
Assist in training and orienting new housekeeping associates.
Coach and support team members and foster a positive, productive work environment.
Ensure guest interactions are courteous and professional and align with company standards.
Collaborate with other departments to support seamless service and guest satisfaction.
Follow safety and security protocols, including procedures for keys, lost and found, and emergencies.
Ensure housekeeping practices comply with federal, state, and local regulations, including OSHA standards.
Participate in daily hotel operations meetings and contribute to hotel strategy.
Perform additional duties assigned by the General Manager to support hotel operations.
Uphold company values, standards, goals, and ethical guidelines.