Executive Housekeeper

MCR • Port Wentworth, GA

15d • $39,000 - $42,500

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the hotel, including guest rooms, public areas and facilities, storage rooms, and guest and house laundry. The role oversees the housekeeping team, daily room assignments and inspections, room-status accuracy in the property management system, supply ordering and inventory, lost-and-found procedures, maintenance requests, and chemical safety compliance. The Executive Housekeeper also opens and closes the department, distributes housekeeper boards and keys, assigns and verifies supervisor duties, and ensures daily objectives and checklists are completed to standard.

All team members are expected to provide clean, friendly, well-organized, and safe hotel spaces. This includes welcoming guests, supporting guest satisfaction and events, maintaining clean work areas, completing checklists and handover reports accurately, wearing an approved uniform and nametag, and communicating and collaborating professionally. The position requires a positive, service-oriented approach and the ability to work well under pressure.

The role involves standing for extended periods, operating computers and other office equipment, handling and transporting supplies weighing up to 25 pounds, moving throughout the hotel and guest rooms, and visually inspecting areas at close and long range. The schedule may vary and include evenings, nights, weekends, and holidays. The employer may assign other related duties; employment is at will.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
• Must arrive and clock in on time, observe scheduled shift end times unless directed otherwise, never work off the clock, clock in and out for scheduled breaks, and give sufficient notice when calling out as directed by a supervisor.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to visually inspect details at close range and from a distance.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Supervisory experience is preferred.

Responsibilities

• Oversee the cleanliness and friendly service of the entire hotel, including guest rooms, public areas, facilities, storage rooms, and guest and house laundry.
• Conduct a daily team stand-up to review objectives and confirm checklists and assignments are ready.
• Correct deficiencies and train and hold team members accountable for meeting cleaning standards.
• Assign rooms to housekeepers daily and confirm rooms are cleaned, inspected, correctly marked in the property management system, and available for sale.
• Balance and clear room status nightly by comparing housekeeping and computer status reports and resolving discrepancies when required.
• Maintain organized and clean storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
• Monitor work orders and submit maintenance requests to Engineering according to procedures.
• Order housekeeping and laundry supplies and amenities monthly or quarterly to maintain required stock.
• Conduct monthly and quarterly housekeeping inventories on time.
• Maintain and monitor lost-and-found procedures and policies.
• Assign supervisor duties using the approved checklist and verify completion and quality.
• Monitor proper use of hazardous chemicals and compliance with OSHA standards.
• Open the department, assign and distribute housekeeper boards and keys, inspect guest rooms, and close the housekeeping department.
• Contribute to guest satisfaction by welcoming guests, responding to concerns, and supporting a clean, safe, and organized hotel.
• Complete operational checklists accurately and on schedule, and provide accurate, timely shift handover reports.
• Communicate and collaborate professionally with team members and perform other related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed