Executive Housekeeper
About The Position
Responsible for strategic and operational leadership of Housekeeping and Laundry for a high-volume, $1B 4-star casino resort. Oversees cleanliness standards, guest room readiness, public space presentation, linen/laundry operations, staffing, budgeting, procurement, and systems management. Ensures compliance with AAA 4-Diamond standards and property brand requirements as well as the unique operational environment of a tribal gaming enterprise. Leads pre-opening setup (if applicable), including SOP development, staffing models, par levels, and vendor coordination. while operating effectively in a 24/7 resort and gaming environment.
Requirements
- Minimum 2 years as an Executive Housekeeper in a casino resort environment (required)
- Experience in a high-volume, 4-star or AAA 4-Diamond property (required)
- Must be able to obtain a Catawba Gaming License.
Nice To Haves
- Pre-opening experience (preferred)
- Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience acceptable
Responsibilities
- Direct all housekeeping and laundry operations, including guest rooms, public areas, back-of-house, and uniform/linen distribution
- Establish and maintain AAA 4-Diamond cleanliness and presentation standards
- Develop and execute pre-opening plans (if applicable): staffing, training programs, SOPs, inventory build, and operational workflows
- Hire, train, schedule, and manage departmental leaders and line staff; maintain productivity and labor standards
- Implement and manage housekeeping systems (e.g., PMS/HotSOS/REX room assignment/inspection tools)
- Develop, maintain, and audit par levels for linen, terry, uniforms, and guest supplies
- Oversee ordering and inventory control for OS&E; coordinate with Purchasing and Finance for cost controls and forecasting
- Support FF&E planning, selection input, installation coordination, and lifecycle management
- Ensure efficient laundry operations (on-premises or outsourced), including quality control, chemical usage, and equipment maintenance
- Conduct regular inspections and quality assurance audits; drive corrective action plans
- Manage departmental budgets, KPIs, and reporting (labor %, cost per occupied room, linen loss, productivity)
- Enforce safety, sanitation, and regulatory compliance standards, including applicable tribal, federal, and state requirements
- Collaborate cross-functionally with Front Office, Engineering, Security, and Casino Operations
- Handle guest escalations related to housekeeping; ensure service recovery standards are met
- Adhere to and support casino security, surveillance, and controlled access protocols within operational areas
- Maintain strict confidentiality of guest information, VIP accommodations, and operational data
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
Associate degree
