Executive Housekeeper

Hilton Grand Vacations • Daytona Beach, FL

6d

About The Position

The Executive Housekeeper manages and coordinates housekeeping team members and operations to provide efficient, productive cleaning services for guests and owners. The role oversees service quality, inspections, staffing, training, safety, inventory, laundry and floor-maintenance standards, departmental assets, purchasing controls, and financial planning. It also involves responding to guest concerns, coordinating with other departments, maintaining staff and payroll documentation, and leading the team toward departmental and company goals.

Requirements

• 3–5 years of related experience.
• At least 2 years of supervisory experience.
• Good understanding and use of computers and programs, including MS Office, Teams, and OneDrive.
• Credentials in health and safety training, such as OSHA and blood-borne pathogen training.

Nice To Haves

• Familiarity with TSW and AS400.
• Experience with ADP Workforce Manager for staff scheduling.

Responsibilities

• Manage and coordinate housekeeping team members and assignments to ensure efficient operations and high-quality cleaning services.
• Inspect units and common areas to ensure they meet departmental standards.
• Perform housekeeping department tasks as needed.
• Monitor and resolve guest requests and complaints, coordinating with other departments when necessary and responding professionally and promptly.
• Maintain accurate inventories of linens and supplies.
• Ensure laundry operations meet productivity standards and carpet and floor maintenance programs meet standards.
• Ensure departmental equipment, supplies, and storage are secured.
• Hire, supervise, counsel, and train housekeeping staff; maintain payroll timekeeping records, staff schedules, vacation hours, and related documentation.
• Investigate accidents, initiate accident reports, and recommend corrective actions.
• Ensure staff work safely and comply with OSHA regulations and applicable safety standards, including blood-borne pathogen standards.
• Follow corporate purchasing policies and controls, including those relating to outside contractor bids, budgets, and schedules.
• Conduct departmental meetings and lead, motivate, and hold team members accountable for achieving goals.
• Use cleaners, chemicals, and equipment properly; follow departmental policies, procedures, and grooming standards.
• Manage competing responsibilities, prioritize duties, meet deadlines, and adjust to schedule changes or short-notice shift coverage needs.
• Manage departmental financials, checkbooks, inventory, forecasting, and budgeting.
• Complete required company training and compliance courses and follow company policies and procedures.
• Perform other related duties as assigned, including duties normally assigned to another department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed