Executive Housekeeper

Shamin Hotels Master • Portsmouth, VA

6d

About The Position

The Executive Housekeeper, also referred to as the Director of Housekeeping, leads the hotel’s housekeeping operations and coordinates housekeeping teams to inspect assigned areas and ensure standards are met. The role manages competing priorities, solves problems, supports staff, and performs housekeeping duties when required. The Executive Housekeeper is responsible for providing high levels of guest comfort and hospitality to support guest satisfaction and organizational profitability.

The position oversees housekeeping and laundry staff, including hiring, termination, performance evaluations, training, and development. It manages staffing, linen inventories, cleaning supplies, service quality, guest-room condition, cleanliness, guest-room status reporting, lost and found, equipment security, productivity, labor costs, and supply ordering. The role also ensures that employees interact with guests in a warm and friendly manner and recognizes employees who use their empowerment to meet or exceed guest expectations.

This position may involve prolonged standing and walking, movement between floors and departments, frequent lifting and carrying of items weighing up to 25–30 pounds, bending, stooping, kneeling, reaching, and pushing or pulling housekeeping carts and equipment. It may also involve repetitive motions, use of hands and arms for administrative and operational tasks, and exposure to cleaning chemicals, noise, and temperature changes. Work may include long hours, evenings, weekends, and holidays based on business needs.

Requirements

• High school diploma, GED certification, or equivalent experience preferred.
• Basic reading, writing, and math skills.
• Customer service skills.
• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Strong attention to detail.
• Ability to work various schedules, including nights, weekends, and holidays, as business demands.
• Ability to meet the physical demands of the role, including prolonged standing and walking; frequent lifting, carrying, pushing, and pulling items weighing up to 25–30 pounds; and frequent bending, stooping, kneeling, and reaching.
• Ability to communicate clearly and effectively with team members and guests in a fast-paced environment.

Nice To Haves

• Hotel housekeeping experience.
• Experience with hotel brand systems.

Responsibilities

• Manage housekeeping and laundry staff, including hiring, firing, performance evaluations, training, and development.
• Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
• Enforce company policies, procedures, and standard operating procedures.
• Ensure quality services meet guest needs and enhance guest relations.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain guest-room quality based on hotel objectives.
• Monitor and maintain cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
• Compile and report accurate guest-room status to the front office.
• Manage lost and found items and enforce procedures for their acceptance, security, and return.
• Maintain standard procedures for the security of on-loan equipment.
• Maintain productivity and labor cost goals.
• Conduct inventories of linen, supplies, and equipment as required.
• Order and receive supplies to maintain adequate inventory levels.
• Ensure staff interact with guests in a warm and friendly manner.
• Reward employees who use their empowerment to meet or exceed guest expectations.
• Perform other related duties as required, including housekeeping duties when needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels
• Part-time associates may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and prepaid legal coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED