Executive Housekeeper

Shamin Hotels Master•Richmond, VA

20d•Onsite

About The Position

The Executive Housekeeper leads the entire housekeeping operation at Moxy Richmond Downtown, a bold, modern hotel in downtown Richmond. The role is responsible for building and coaching the housekeeping team, maintaining guest-ready rooms and shared spaces, managing budgets and supplies, and setting cleanliness standards. The Executive Housekeeper has ownership of the department and can shape its systems and leadership practices. The position offers full-time hours and opportunities for growth within Shamin Hotels, which operates more than 80 hotels.

Requirements

At least 2 years of hotel housekeeping experience, including 1 year in a housekeeping supervisor or management role.
Positive attitude and willingness to help others succeed.
Supportive leadership style and ability to give clear, constructive feedback.
Strong attention to detail, organization, and time management skills.
Ability to balance guest needs, team priorities, and department goals.
Comfort using hotel systems, tracking inventory, and communicating room status.
Availability to work weekends and holidays, with flexibility for evenings or other shifts as business needs require.
Ability to stand, walk, bend, kneel, and move between floors for long periods.
Ability to lift, carry, push, and pull up to 30 lbs, including linens, supplies, and carts.

Nice To Haves

High school diploma, GED, or equivalent experience is preferred.

Responsibilities

Lead daily housekeeping and laundry operations to keep guest suites and shared spaces clean, comfortable, and welcoming.
Hire, train, coach, and recognize associates while setting clear performance expectations.
Inspect rooms and public areas, follow up on missed details, and maintain brand cleanliness standards.
Create schedules based on occupancy, staffing needs, and labor goals.
Manage linen, cleaning supplies, and equipment inventories while keeping costs on track.
Coordinate room readiness with the front desk and report repair needs to maintenance.
Oversee lost and found procedures and promote safe cleaning practices.
Meet productivity and labor cost goals with cost-control systems.
Recognize and reward team members who go above and beyond for guests.
Help the team on busy days and lead by example.

Benefits

Health, dental, and vision insurance.
Accident insurance and short- and long-term disability coverage.
Critical Illness Insurance.
Hospital Indemnity Insurance.
Pre-Paid Legal.
401(k) with company match.
Paid time off and paid holidays.
Pet insurance.
Discounts on tickets, rental cars, attractions, and footwear through Shamin Perks.
Employee discounts at the company’s branded hotels.
A $200 referral bonus for each referred friend who is hired, subject to conditions.