Executive Housekeeper ("Gerente Ejecutivo de Limpieza")

Azul Hospitality•Napa, CA

11d•$78,000 - $82,000•Onsite

About The Position

The Executive Housekeeper manages the Housekeeping Department to ensure hotel facilities, guest rooms, and public areas meet hotel standards. The role oversees housekeeping staff, cleanliness, guest satisfaction, budgets, staffing, supplies, inventories, training, and compliance with safety and regulatory requirements. The position is based at The Knoll Hotel Napa Valley in Napa, California, is full-time, and is classified as exempt. Work schedules may vary according to hotel business needs.

Requirements

High school diploma or equivalent education.
At least two years of experience as a supervisor or manager within the hospitality industry.
Ability to speak, read, write, and understand the primary workplace language.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs; basic computational ability and budgetary analysis capability.
Excellent leadership and customer-relations skills.
Detail orientation and strong organizational and communication skills.
Intermediate computer skills.
Ability to analyze and anticipate user needs and determine appropriate tools for the property.
Ability to work effectively with internal and external customers, exercise patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and demonstrate strong issue-resolution and analytical skills with attention to detail.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to meet the stated physical demands, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.
Regular attendance and ability to work varying schedules according to hotel business needs; attendance at scheduled training sessions and meetings is required.
Maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.

Nice To Haves

Knowledge of loyalty programs, brand standards, and hospitality-industry systems.

Responsibilities

Plan and organize cleaning of guest rooms and public areas, and provide daily assignments to housekeeping staff.
Train housekeeping associates and ensure they consistently follow service standards and procedures.
Inspect guest rooms and public areas and record inspection results to ensure cleanliness standards are met.
Maintain the key-control system and collect keys and assignment sheets at the end of each shift.
Log and respond to Lost and Found inquiries.
Respond to guest requests, concerns, problems, and complaints regarding housekeeping service or equipment.
Ensure health and sanitation standards are met and maintain a consistently positive guest experience.
Manage departmental payroll and expenses within approved budgets and forecasts.
Establish departmental administrative rules, policies, and procedures, and post room occupancy records.
Participate in Manager on Duty shifts to address guest or safety issues.
Monitor supply inventories and ensure staff have the tools needed to provide service.
Determine staffing levels based on business forecasts and schedule staff accordingly.
Monitor guest-call procedures and housekeeping preventative-maintenance projects.
Maintain communication and cooperation with internal departments to support guest service.
Attend scheduled training, departmental and hotel meetings, and activities; promote a positive work environment and follow employee-handbook guidelines.
Maintain department cleanliness and organization, including back-of-house and front-of-house areas.
Complete monthly linen and OS&E inventories.
Monitor and respond to guest satisfaction surveys and comments through third-party sites and comment cards.
Identify areas for improvement and encourage problem-solving and action.
Recruit and select qualified candidates; provide orientation, training, coaching, counseling, and ongoing performance feedback.
Communicate performance expectations and support staff efficiency.
Follow company policies, maintain safe work habits, and ensure compliance with OSHA, Cal-OSHA, and other applicable requirements.
Assist with guest inquiries, follow safety and security procedures, report maintenance problems and hazards, and perform other reasonable duties as requested by supervisors.