Executive Housekeeper II

Drury Hotels • Charlotte, NC

5d • Onsite

About The Position

Under general direction, manages and coordinates all aspects of the hotel’s housekeeping and laundry services. Ensures exceptional +1 Service levels through guest and team member satisfaction. Maintains high quality across guest rooms, laundry, public areas, meeting space, department storage areas, and work areas, while upholding a high standard of integrity, service, and hospitality with team members, customers, and co-workers. The role requires some travel.

Requirements

• Thorough knowledge of guest room cleaning methods and laundry service operations.
• Knowledge of the proper use and storage of cleaning chemicals.
• General knowledge of equipment such as vacuums, commercial washers, and dryers.
• Ability to lead the Housekeeping team to achieve quality, cleanliness, and Drury standards.
• Ability to communicate clearly in English, orally and in writing.
• Some travel is required.

Responsibilities

• Manage and coordinate all aspects of the hotel’s housekeeping and laundry services.
• Ensure guest and team member satisfaction and exceptional +1 Service levels.
• Maintain quality standards in guest rooms, laundry, public areas, meeting space, department storage areas, and work areas.
• Lead the Housekeeping team to achieve quality, cleanliness, and Drury standards and exceed company quality expectations.
• Maintain a high standard of integrity, service, and hospitality.

Benefits

• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)
• Quarterly bonuses based on hotel results
• Semi-annual bonus eligibility based on hotel and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed