Executive Housekeeper II

Drury Hotels • Charlotte, NC

4d

About The Position

Under general direction, the Executive Housekeeper II manages and coordinates all aspects of the hotel’s housekeeping and laundry services. The role ensures exceptional +1 Service through guest and team member satisfaction and maintains high quality in guest rooms, laundry, public areas, meeting spaces, department storage areas, and work areas. The position requires maintaining a high standard of integrity, service, and hospitality when interacting with team members, customers, and coworkers. Some travel is required.

Requirements

• Thorough knowledge of guest-room cleaning methods and laundry-service operations.
• Knowledge of the proper use and storage of cleaning chemicals.
• General knowledge of equipment such as vacuums, commercial washers, and dryers.
• Ability to lead the Housekeeping team to achieve quality, cleanliness, and Drury standards and exceed company quality expectations.
• Ability to communicate clearly in English, orally and in writing.
• Ability to travel as required.

Responsibilities

• Manage and coordinate all aspects of the hotel’s housekeeping and laundry services.
• Ensure exceptional +1 Service through guest and team member satisfaction.
• Maintain quality standards in guest rooms, laundry, public areas, meeting spaces, department storage areas, and work areas.
• Lead the Housekeeping team in achieving quality, cleanliness, and Drury standards.

Benefits

• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)
• Quarterly bonuses based on hotel results
• Semi-annual bonus based on hotel and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed