Executive Director

Brookdale Senior Living Inc. • Emerson, NJ

11d • $120,000 - $137,000

About The Position

The Executive Director leads the day-to-day operations of a larger senior living community, overseeing associate relations, resident and family engagement, financial performance, and regulatory compliance. The role creates and executes the community business plan and develops the team to establish the community as a preferred senior living option in its market while growing revenue and profitability in partnership with the district team.

The Executive Director works with sales to achieve sales results and fosters an inclusive community culture that supports high-quality resident experiences and care. The position oversees community operations and department leaders, staffing, hiring and retention, resident satisfaction, resident services and documentation, budgets, sales and marketing, community relationships, property maintenance, and compliance with Company policies and applicable laws.

Requirements

• Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
• Minimum of three years of related operational leadership experience required.
• Valid administrator license in states where required.
• Valid driver’s license and access to a private vehicle for business use.
• Strong analytical skills and understanding of the organization and business.
• Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units.
• Ability to manage department leaders and carry out supervisory responsibilities in accordance with Company policies and applicable laws.
• Advanced knowledge of the organization, industry, and a functional discipline, with extensive understanding of technical areas gained through experience.
• Excellent written and oral communication skills.
• Ability to prioritize and manage multiple tasks, delegate assignments appropriately, drive results, and exercise good judgment, problem-solving, and decision-making skills.
• Ability to perform the physical demands of the role, including lifting up to 50 pounds.

Nice To Haves

• Familiarity with Microsoft software.

Responsibilities

• Oversee all community operations, interacting as needed with staff, residents, prospects, and their family members or representatives.
• Develop and implement the community business plan; create, analyze, and execute annual operating and capital budgets; monitor performance and establish plans to meet Company service and financial standards.
• Build collaborative relationships with the management team, foster an inclusive culture, empower department leaders, address issues, and ensure appropriate staffing levels.
• Attract, recruit, hire, train, develop, engage, and retain associates; review promotions, development plans, disciplinary actions, and termination decisions; implement strategies to reduce turnover.
• Promote resident satisfaction and retention, maintain positive resident relations, resolve resident concerns, support renewals, engage with the Resident Council as appropriate, and act on survey feedback.
• For assisted living or memory care communities, collaborate with the clinical leader to ensure appropriate care and services; oversee admissions, healthcare management, resident documentation, and service plan reviews in compliance with requirements.
• Manage community financial performance, including budgets, revenue, profitability, and occupancy; address unanticipated expenses or revenue shortfalls and identify opportunities to enhance revenue or reduce expenses.
• Partner with the community sales leader to drive sales and marketing, develop new business, generate leads, build strategic relationships, engage with prospects, and pursue occupancy and revenue targets.
• Build relationships with local influencers and professionals, participate in relevant local social and civic affairs, and represent the community and Company to appropriate organizations and public agencies.
• Oversee preventative maintenance systems and inspections to ensure buildings, grounds, and property meet Company standards.
• Enforce Company policies and procedures and maintain applicable licenses in accordance with Company and government requirements.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates outside California
• Optional voluntary benefits, including identity theft protection and pet insurance
• Paid time off for full-time associates
• Paid holidays for full-time associates
• Company-provided life insurance for full-time associates
• Adoption benefit for full-time associates
• Short- and long-term disability for full-time associates
• Flexible Spending Accounts for full-time associates
• Health Savings Account for full-time associates
• Optional life and dependent life insurance for full-time associates
• Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates
• Tuition reimbursement for full-time associates
• Eligibility for equity grants under the long-term incentive plan
• Annual bonus incentive and sales referral bonuses for full-time associates in the role
• Advancement of eligible naturalization application fees for qualified associates who have been with the Company for at least a year

What This Job Offers

• Job Type: Full-time
• Career Level: Director