Executive Director - Norman

Primrose Retirement Communities, LLC•Norman, OK

52d

About The Position

Primrose Retirement Communities is expanding its presence in Oklahoma through the transition of an existing senior living community in Norman. The Executive Director will lead the community through this transition, build relationships with residents, families, and team members, establish a positive culture, and support the community’s long-term success. The role focuses on resident satisfaction, team engagement, operational excellence, and service quality, and calls for a hands-on leader who can build high-performing teams and create an exceptional experience for residents and employees. The Executive Director ensures continuity and quality across community services, including nursing care, resident engagement, dining, housekeeping, and maintenance. The role also oversees financial and business operations, employee onboarding and training, and the performance of all community departments. The Executive Director must meet state-mandated minimum qualification requirements and be available on-call to respond to urgent community needs.

Requirements

Three or more years of experience working in the senior living industry.
Demonstrated supervisory work experience with increasing levels of responsibility in operational activities.
Knowledge of federal, state, and local laws, rules, and regulations related to Assisted Living and Memory Care communities.
Meet the minimum qualification requirements for Executive Directors mandated by state Assisted Living regulations.
Ability to interpret financial statements and administer a budget.
Ability to ensure compliance with workers’ compensation and OSHA requirements, including injury and illness reporting and documentation.
Ability to be on-call and responsive to urgent community needs.

Nice To Haves

Bachelor’s degree in healthcare, gerontology, business, or a related field.

Responsibilities

Ensure continuity and consistency in the delivery and quality of nursing care, resident engagement, dining services, housekeeping, and general community maintenance.
Build positive relationships with residents and their families, promote open communication through an open-door policy, and address questions, concerns, and grievances in a timely, professional manner.
Develop, implement, and administer the budget; keep food, supply, and labor costs within budgeted parameters; and address expense variances.
Oversee business-related activities, including bank deposits, rent recaps, monthly bills, and payroll.
Lead departmental leaders and their teams in upholding company policies, the Primrose Mission, and Core Values.
Oversee the employee onboarding program and ensure new-hire and annual staff training requirements are met according to state and Primrose standards.
Oversee and evaluate the performance of all community departments, provide feedback, and apply disciplinary actions in accordance with company policies.
Ensure compliance with the workers’ compensation program and OSHA requirements, including proper reporting and documentation of workplace injuries and illnesses.
Be available on-call and respond to urgent community needs.