Home Care Executive Director

BrightSpring Health Services • Statesboro, GA

1d

About The Position

The Executive Director leads and optimizes the company operations under their supervision, with a focus on quality of care, client outcomes, employee satisfaction, revenue, and profitability. The role implements company policies and procedures, the strategic plan, and quality assurance initiatives, and provides operations with the leadership support and tools needed to meet established goals. The Executive Director also acts as a liaison among operations, government officials, provider associations, and the Executive Leadership Team.

All Ways Caring HomeCare provides individualized care and support to help people remain at home while maintaining their dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.

Requirements

• Bachelor’s degree in Human Services, Business, or a related field.
• Three to five or more years of progressively responsible experience managing operations, systems, processes, and people in a healthcare or service-focused environment.
• Three or more years of supervisory experience with at least five direct reports.
• Outstanding organization and leadership abilities.
• Excellent oral and written communication and public speaking skills.
• Proficiency in technology and Microsoft Office solutions.
• Working knowledge of applicable federal, state, and local business regulations.
• Excellent customer service skills.
• Proficiency with computers and modern office technology.
• Ability to travel 25–50% or as needed.

Nice To Haves

• Master’s degree.
• Experience in home care or a related healthcare field.

Responsibilities

• Review operations’ performance and support needs with Executive Management.
• Assess operations and branch staff for alignment with and promotion of BrightSpring’s vision, mission, and values.
• Lead supervised operations to maximize revenue and profitability while maintaining high standards of client care and employee satisfaction.
• Evaluate and implement corrective action plans for operations that are not meeting financial targets.
• Participate in developing annual budgets and operational plans.
• Provide operations with leadership support and tools to meet established goals.
• Build business and increase client census to meet or exceed goals and expand services to families in the community.
• Review sales plans and consult with the Corporate Sales Team on implementation strategies.
• Evaluate potential growth opportunities through service expansion.
• Coordinate staff training on systems, standard processes, company policies and procedures, and client-care best practices.
• Support and guide operations experiencing performance issues or administrative vacancies by implementing standard processes to improve service delivery and outcomes.
• Establish relationships and act as a liaison between operations and the Executive Leadership Team.
• Assess processes and performance.
• Lead and deploy Core Team resources, including QAM and HRS, as needed to support operations.
• Assist with implementing processes intended to improve performance goals.
• Provide support and supervision to operations with Branch Manager vacancies.
• Ensure each service site develops and implements a targeted recruitment and retention plan in partnership with HR and Talent Acquisition.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director