Executive Director (Pediatric Home Health)

Connect Home Health•McAllen, TX

1h•$55,000 - $70,000

About The Position

The Executive Director oversees staffing, onboarding, recruiting, retention, and office and client relations for pediatric home health services. The role builds and maintains relationships with clients, caregivers, nurses, and office employees; promotes effective communication and harmonious working relationships; and uses sound judgment to solve problems and assign duties based on staff abilities and limitations. The Executive Director provides leadership in planning, coordinating, monitoring, and evaluating services, supports staff performance management with the Clinical Supervisor, and ensures staff follow company policies and procedures. The role also manages staffing levels and related labor and overtime targets, supports new-patient and new-employee onboarding, and coordinates operational resources and engagement activities. Work is primarily in an office, with frequent travel to field sites and visits to client homes.

Requirements

High school diploma.
Excellent written and verbal communication skills, including the ability to speak, read, write, and comprehend English.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time-management skills.

Nice To Haves

College education preferred.
Business office management and supervisory experience preferred.
Healthcare experience preferred.

Responsibilities

Develop and enhance client and employee relationships, maintaining rapport with clients and caregivers.
Identify and solve problems, using sound judgment to make quality decisions.
Evaluate staff performance, remain aware of field staff abilities and limitations, and assign appropriate duties.
Counsel field staff to provide exceptional customer service.
Ensure adherence to company policies and procedures and hold nurses accountable for non-clinical policies and procedures.
Support cost containment and effective nurse utilization when assigning cases.
Participate with the Clinical Supervisor in performance management of nursing staff.
Plan, organize, coordinate, monitor, and evaluate services provided to clients.
Manage staffing and work with team members to ensure patients are adequately staffed.
Maintain labor and field nurse overtime percentages in line with company goals.
Hire and train operations team members as needed and manage recruiting efforts.
Ensure the office meets staffing goals and manage job postings, revising and reviewing them weekly for accuracy.
Manage involvement in career fairs and assist with marketing events.
Manage new-patient onboarding, meet new families, and serve as the primary non-clinical contact for new patients and nurses joining a case until onboarding is complete.
Manage client and employee retention efforts and client and office relations.
Ensure nursing supplies and other items, including hotspots, Chromebooks, and birthday gifts, are delivered on time.
Assist with nurse and office employee bonus structures and office team-building events.
Manage new-employee onboarding and orientations, meet new nurses attending orientation, and help conduct orientations as needed.
Communicate effectively, express ideas clearly, and actively listen.