Executive Director-Digital Product - Medical Cost Initiatives
About The Position
The Executive Director, Digital Product – Medical Cost Initiatives leads technology product strategy and execution for key medical cost portfolios across CVS Healthcare Delivery. Focus areas include care transitions, patient segmentation, chronic condition pathways, and specialty care services. The role partners with clinical and business operational leaders to shape end-to-end technology pathways supporting CVS Healthcare Delivery care models. The Executive Director leads multidisciplinary teams of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers, translating clinical vision into scalable technology roadmaps intended to improve patient outcomes and lower total cost of care. The role requires expertise in value-based care models and Epic as a core care delivery platform, and reports to the VP, Chief Health Informatics Officer (CHIO) – CVS Healthcare Delivery. The position is remote anywhere in the United States, with domestic travel generally about once per quarter and potentially more frequently.
Requirements
- Bachelor’s degree required.
- 10–15+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation, specifically Epic.
- Hands-on experience with Epic EHR workflows and module configurations, and translating operational requirements into Epic builds.
- Understanding of how external health data can enrich EHR clinical workflows.
- Deep familiarity with clinical operations, Quality Improvement methodologies, Value-Based Care constructs, Fee-for-Service operational dynamics, and medical cost initiative care pathways.
- Track record of leading cross-functional teams to deliver high-scale, technology-backed clinical interventions.
- Proven ability to partner with primary care delivery networks, retail clinics, or value-based care organizations to improve medical cost trends and clinical care pathways.
- Ability to communicate, influence, and build trust with senior executives and frontline team members.
- Strong analytical and problem-framing skills, including the ability to structure ambiguous clinical challenges and hold teams accountable to measurable outcomes.
- Ability to lead hands-on when needed while also delegating effectively.
- Demonstrated ability to lead with empathy, optimism, and rigor and build high-trust teams.
Nice To Haves
- Graduate degree.
- Clinical background, such as RN, MD, DO, NP, or PA.
Responsibilities
- Partner with healthcare delivery leadership on end-to-end care models across transitions, chronic care pathways, patient segmentation, and specialty care.
- Serve as a strategic thought partner to CVS Healthcare Delivery business stakeholders and ensure cross-functional technology teams deliver solutions that support business outcomes.
- Establish shared outcome metrics with business leaders so technology investments support clinical quality, patient experience, and financial performance.
- Lead multidisciplinary teams of product managers, Epic analysts, software engineers, data scientists, and designers to develop clinical technology pathways.
- Translate broad clinical ideas into problem statements, product specifications, and Epic and technology architectures.
- Oversee integration of external data sources, such as claims data, remote monitoring, and health plan feeds, with internal Epic workflows to provide clinicians with actionable insights.
- Own the technology lifecycle from problem discovery and technical solutioning through build, deployment, and outcome realization.
- Establish feedback loops and iterative improvement cycles to help deployed technology meet clinical and financial goals.
- Apply operational understanding of value-based care and fee-for-service environments to solutions that scale across business models.
- Build, lead, and mentor a high-performing product team and cross-functional technology teams focused on medical cost initiatives.
- Foster a team culture grounded in curiosity, resilience, problem-solving, joy, and high engagement.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- CVS Health bonus, commission, or short-term incentive program eligibility
- Equity award program target
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What This Job Offers
Job Type
Full-time
Career Level
Executive
