Executive Director, Partner Benefits Product
About The Position
The Executive Director, Partner Benefits Product within the Card Partner Benefits team owns the vision, roadmap, and operating model for a portfolio of merchant and partner benefits. The role leads a team of 10 across vertical portfolios and platform capabilities, and guides complex partner relationships end-to-end while balancing iterative delivery with marquee launches. The position collaborates with cross-functional teams to deliver a seamless, compliant customer and partner experience across channels. The role sets strategy across partner-benefit verticals and shared platform capabilities, establishes governance and operating processes, stewards a live portfolio of partner relationships, and makes senior decisions about platform tradeoffs and prioritization. It also develops the team, embeds AI and automation into team workflows, and guides the future growth of partner platform capabilities across Lines of Business within CCB.
Requirements
- 10+ years delivering products or technology capabilities across the full product lifecycle, from discovery through ongoing optimization.
- Demonstrated people leadership experience building, scaling, and developing high-performing product teams.
- Strong external-facing leadership, including ownership of merchant or partner relationships from onboarding through delivery and ongoing lifecycle management.
- Executive presence and ability to present to and negotiate directly with senior stakeholders and external partners.
- Track record modernizing shared platform capabilities to improve speed-to-market, reuse, and operational quality.
- Proven ability to influence and build alignment across multiple stakeholder groups without relying on direct authority.
- Experience driving organizational change and operating effectively in ambiguity.
- Must be authorized to work for any employer in the US; immigration sponsorship and takeover of employment-visa sponsorship are not available.
Nice To Haves
- Experience operating a scaled partner ecosystem with measurable value delivery and strong governance across multiple concurrent partner relationships.
Responsibilities
- Own the vision, strategy, and roadmap across priority verticals, including media and streaming, delivery, mobility, hospitality, airlines, airport lounges, insurance, retail, and experiences; prioritize investments amid competing partner demand.
- Lead, coach, and develop product managers, cultivating high-performing teams and future leaders.
- Drive vertical execution and develop shared platform capabilities for enrollment and lifecycle, partner integrations, notifications, and data foundations to increase reuse and speed-to-market.
- Establish an operating cadence with governance controls embedded in the platform and audit-ready evidence produced through the operating model.
- Own the partner lifecycle, including discovery and assessment, contract terms and launch timelines, onboarding, benefit configuration, partner experience and content management, and ongoing relationship governance.
- Steward a live partner portfolio by driving prioritization, issue resolution, and outcomes across concurrent relationships.
- Ensure benefits are consistently enabled across web, mobile app, and servicing channels, with robust customer enrollment.
- Embed AI and automation in team workflows to automate repetitive processes, surface anomalies, and identify risk and opportunity earlier.
- Build partnerships across Technology, Risk, Compliance, Finance, Operations, and Corporate Development, involving stakeholders early to support consistent outcomes.
- Serve as the senior decision owner for platform-level tradeoffs and prioritization in ambiguous situations, and communicate posture, risk, and progress to senior leadership.
- Set the direction for future partner platform capabilities, expand partnerships across Lines of Business within CCB, and position the platform for growth as strategic needs evolve.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
