Benefits Business Partner

Sullivan Tire & Auto Service•Norwell, MA

13h•$75,000 - $90,000•Onsite

About The Position

Sullivan Tire is seeking a Benefits Business Partner to join its HR team at the Norwell, Massachusetts corporate office. This full-time, in-person individual-contributor role owns day-to-day administration, compliance, and delivery of health, welfare, and retirement programs across the company’s 1,400-person, multi-state workforce. The position reports directly to the Head of HR and connects corporate policies with the needs of hourly employees. The role is hands-on and execution-focused, with responsibility for high-volume benefits administration and accessible, empathetic support for mechanics and warehouse employees. It manages benefit enrollments and changes, carrier billing audits, HRIS data, open enrollment, ACA tracking, multi-state leave and compliance, employee communications, claims support, and relationships with brokers and third-party administrators.

Requirements

3 to 5+ years of progressive, hands-on experience in high-volume benefits administration; experience in logistics, retail, or field services is ideal.
Demonstrated experience navigating different state labor laws, state disability insurance, and state-mandated paid family leave laws.
Ability to communicate professionally with executive leadership and brokers, and clearly and empathetically with frontline workers.
Highly organized and self-directed, able to independently manage a high volume of administrative tasks and escalate risks to the Head of HR when appropriate.
Bachelor’s degree or equivalent hands-on experience in HR Operations required.

Nice To Haves

SHRM-CP, PHR, or CEBS certification.

Responsibilities

Manage enrollment, changes, and terminations for medical, dental, vision, life, disability, 401(k), and voluntary benefits.
Audit monthly carrier invoices, resolve billing discrepancies, and help prevent financial leakage.
Maintain benefits data in Paylocity and promptly troubleshoot and correct carrier connection errors.
Coordinate annual open enrollment logistics and setup across different shifts and physical job sites.
Track variable-hour and seasonal personnel and maintain compliance with ACA lookback measurement periods.
Manage federal FMLA and state-specific paid leaves, and track ADA accommodations.
Create and distribute accessible benefits communications for employees who may not have company email, using channels such as mailers, SMS, and posters.
Help employees navigate medical claims disputes and coverage denials.
Manage day-to-day relationships with benefits brokers and third-party administrators to monitor data integrity and evaluate carrier performance.