Executive Director of Operations (Security Operations)

First Coast Security•Hermiston, OR

About The Position

First Coast Security is seeking an Executive Director of Operations to lead security operations and support the growth and performance of assigned accounts and territory. The role involves managing operations under pressure, planning and implementing strategic initiatives, improving office performance, monitoring results, and promoting customer service, accountability, and continuous improvement. The position serves as a key customer contact, evaluates service quality, and coordinates with internal departments and regional management to ensure consistent service delivery across contracts. The role also includes sales and business-development responsibilities: analyzing customers and competitors, identifying opportunities, developing sales plans with the Senior Vice President of Northern Region, building a prospect network, and planning customer meetings and territory travel. The position assists with account budget development and administration and evaluates business and employee performance using data-driven metrics. The successful candidate will lead collaboratively, uphold ethical and professional standards, and build strong relationships with customers and colleagues.

Requirements

At least 5 years of outside sales experience with a service product in a B2B environment.
Exceptional communication and relational skills, including strong writing skills.
Ability to work collaboratively to identify and resolve challenges.
Self-discipline and self-leadership to pursue opportunities autonomously.
Proven excellence in sales activity, such as awards or top rankings, using consultative sales techniques and strong client relationships.
Ability to prospect and follow up consistently using social media and professional networks such as LinkedIn.
Experience with a formal, defined sales process.
Proficiency with CRM applications and Microsoft Office programs, including Word, Excel, and PowerPoint.
Strong organizational skills and ability to plan sales calls, presentations, and cold calling strategically.
Leadership skills to build relationships across the organization and manage difficult service-delivery timeframes.
Ability to travel throughout the territory, including some overnight travel.
Ability to plan and implement strategic initiatives.
Ability to analyze customers and understand competitors' sales strategies and product characteristics.

Nice To Haves

Experience selling to the company's targeted vertical markets and buyers.
A demonstrated record of sales awards or top rankings.

Responsibilities

Lead and manage operations under pressure, and plan, coordinate, train, and implement initiatives.
Review and modify office operating performance and report operating results.
Promote customer service, continuous improvement, service-level measures, and accountability.
Analyze customers and competitors, identify sales opportunities, and formulate sales plans with the Senior Vice President of Northern Region.
Assist with development and administration of budgets for assigned accounts.
Facilitate teamwork and progressive change.
Serve as a key customer-management contact, evaluate service quality, and initiate corrective action when needed.
Coordinate with internal departments, management, peers, and staff to ensure consistent services across contracts.
Evaluate business and employee performance using data-driven metrics.
Interface with regional management.
Assess processes and create plans for sustained improvement and innovative technologies.
Maintain and reinforce the company brand and develop targeted business relationships.
Use lead-generation tools and social media to expand professional networks and the sales pipeline.
Coordinate schedules and travel to optimize client meetings throughout the territory.
Conduct business ethically and professionally, maintaining integrity and trust.
Attend professional networking and community events when appropriate.