Director of Security

Hollywood Casino at Penn National Race Course • Grantville, PA

1d

About The Position

The Director of Security is responsible for protecting people and assets at the licensed facility, safeguarding the property of patrons and HCPN from illegal activity, and ensuring compliance with regulatory requirements and the facility’s approved internal controls. The role establishes and maintains security and fire prevention and response plans, oversees Security and Fire Command control functions, and directs staff scheduling, training, budgets, and facility access monitoring.

The Director coordinates with law enforcement and internal departments, including Surveillance, and oversees the movement of funds, medical-emergency readiness, and guest-service standards within Security. The position also ensures that unusual incidents are recorded and retained in accordance with applicable requirements, that excluded or self-excluded persons are identified and removed, and that required notifications are made to supervisors, regulatory authorities, and Pennsylvania State Police.

Requirements

• Bachelor’s degree and five or more years of experience, or an equivalent combination of education and experience.
• Ability to present information and respond to questions from groups of managers, employees, and guests.
• Excellent written and oral communication skills.
• Ability to identify problems, collect data, analyze information, and draw valid conclusions.
• Proficiency in Microsoft Office applications, including Excel, Access, and Word.
• Ability to meet the physical demands of the role, including walking, sitting, standing, bending, and lifting or moving up to 100 pounds.

Nice To Haves

• Prior casino experience preferred.

Responsibilities

• Protect the physical safety of people and assets and protect patrons’ and HCPN’s property from illegal activity.
• Train Security personnel in customer-service positions to ensure compliance with Guest Service programs.
• In collaboration with Human Resources or its functional equivalent, design, implement, and enforce systems for issuing access badges and temporary access credentials.
• Ensure unusual incidents involving the Security department are recorded electronically with an audit function that prevents modification after entry, and that records are stored and retained according to applicable requirements. Incident records must include the assignment number, date and time, nature of the incident, persons involved, and assigned Security employees.
• Identify and remove people who are required or permitted to be excluded or ejected from the licensed facility, and people who are self-excluded from gaming areas and activities, as specified by applicable law.
• Perform duties and responsibilities required under the approved system of internal controls.
• Immediately notify the Pennsylvania State Police upon detecting a person possessing a deadly weapon in violation of applicable requirements.
• Immediately notify designated supervisors, the Bureau, and Pennsylvania State Police upon detecting suspected or attempted cheating, theft, embezzlement, regulatory violations, other illegal activity, or persons subject to exclusion or ejection.
• Establish and maintain a regulatory-compliant security plan that ensures the safety and security of guests, employees, and property.
• Establish and maintain a fire prevention and response plan and ensure sound operation of Security and Fire Command control functions.
• Oversee staff scheduling to safeguard facilities effectively and provide superior guest service.
• Establish and direct training for Security and Security-related staff.
• Coordinate and communicate with state and local law enforcement authorities to support compliance and productive working relationships.
• Plan and safeguard the movement of funds throughout the facility.
• Prepare and direct departmental budgets.
• Ensure readiness for medical emergencies, including oversight of EMT, staff nurse, and physician training and scheduling.
• Direct monitoring of facility access by employees, gaming service providers, contractors, and patrons.
• Ensure Security staff are well-groomed, friendly, and alert.
• Coordinate security activities with related and supporting departments, including Surveillance officials.
• Assist with traffic control when requested by the Transportation Department.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director