Executive Director, EVP IT Integrated Services

University of Pennsylvania

4d•$170,000 - $270,000

About The Position

The Executive Director, EVP IT Integrated Services, is a senior leadership role within the University of Pennsylvania’s Information Systems & Computing (ISC). Reporting to the Vice President of Information Technology and Chief Information Officer (CIO), the Executive Director works closely with the Office of the Executive Vice President (EVP) to integrate and lead an IT organization comprising an estimated 40 technology professionals across five EVP divisions: Business Services, Public Safety, Facilities and Real Estate Services, Finance, and Human Resources. The role identifies opportunities to share services and improve efficiency while preserving specialized capabilities and reliable service for each division. The Executive Director is the primary technology partner to the divisions’ vice presidents, advising on strategic and operational technology needs and serving as the senior point of accountability for service, including escalated issues. In partnership with the CIO and EVP leadership, the Executive Director will establish a high-performing IT organization that provides secure, reliable, and efficient technology services and strengthens collaboration, resilience, and career development across the team. The position leads organizational integration, executive partnership, service delivery and technology operations, people and talent development, and financial and resource management. The Executive Director oversees the EVP IT operating budget, staffing and resources, vendors, contracts, technology assets, and operational expenditures. The role is based in Philadelphia, Pennsylvania. Salary range: $170,000–$270,000 annually.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, and 10 or more years of progressively responsible IT leadership experience, including oversight of technology operations, service delivery, strategic planning, and team leadership; or an equivalent combination of education and experience.
Demonstrated success leading complex technology functions, managing cross-functional teams, and driving operational excellence in a large and/or decentralized environment.
Experience serving as a trusted advisor to vice president-level executives, with the credibility to shape strategy and the service orientation to personally own issues.
Proven ability to lead organizational change with sound judgment, transparency, and accountability; build high-performing teams; and balance enterprise standards with specialized customer needs.
Strong knowledge of IT operations, service delivery, infrastructure, applications, cybersecurity, cloud, and emerging technologies.
Demonstrated ability to improve service quality, operational effectiveness, and organizational resilience.
Excellent verbal and written communication, listening, facilitation, and relationship-building skills.
Experience managing budgets, resources, and vendors in a complex organization.

Nice To Haves

Higher education experience preferred.

Responsibilities

Bring the IT teams of the EVP divisions together into a single operating organization in partnership with the CIO and the Office of the EVP.
Establish clear service ownership, roles, responsibilities, and accountability across shared and specialized IT services.
Determine which services should be delivered commonly and which should remain specialized, improving efficiency without compromising divisional capabilities or service reliability.
Maintain service continuity as the organization and operating model evolve.
Partner with Strategic Planning, HR, Communications, and other leaders on organizational transitions and change.
Serve as the senior point of accountability for divisional vice presidents’ operational and strategic technology needs.
Advise divisional leaders, translate their priorities into technology plans, and identify new opportunities.
Represent divisional needs and priorities in ISC and University IT planning and decision-making.
Establish clear channels for customer feedback, communication, and issue resolution.
Lead reliable, secure, responsive, customer-focused technology services for EVP organizations, including applications, infrastructure, cloud, end-user services, networking, data, and technology assets.
Partner with University IT and ISC leaders to align operations with enterprise technology, security, architecture, and data standards.
Ensure appropriate operational resilience, continuity, and risk management.
Use operational and customer feedback to improve service quality and simplify processes.
Lead and develop IT leaders and staff across the EVP divisions, building a collaborative, accountable, customer-focused culture.
Strengthen professional development, career pathways, communities of practice, cross-training, and succession planning.
Build and retain a high-performing, inclusive IT workforce with the skills and capacity to meet current and emerging technology needs.
Manage the EVP IT operating budget and ensure effective stewardship of resources.
Align staffing, services, and technology resources with organizational needs and priorities.
Identify opportunities to leverage shared capabilities, strategic sourcing, and economies of scale.
Oversee technology vendors, contracts, assets, and operational expenditures.
Perform other duties and responsibilities as assigned.

Benefits

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Tuition assistance for employees, spouses, and dependent children at Penn; dependent children may also receive tuition assistance at other institutions.
Basic, matching, and supplemental retirement plans, with pre-tax or Roth savings options and investment choices through TIAA and Vanguard.
Substantial time away from work during the year.
Long-term care insurance for faculty and staff and eligible family members, subject to stated eligibility and underwriting terms.
Wellness and work-life programs and resources.
Professional and personal development resources.
Access to University resources, including libraries, athletic facilities, cultural activities, and recreational activities.
Discounts and special services, including arts and entertainment, transportation, mortgages, goods, and services.
Flexible work options and hours.
Forgivable home-ownership loan for eligible employees interested in buying a home or currently residing in West Philadelphia, for closing costs or home improvements.
Adoption expense reimbursement for eligible employees, for up to two adoptions in the household.