Director of IT Services

Innovas

1d•Remote

About The Position

The Director of IT Services will lead and strengthen Innovas’s technology operations as the organization grows. This primarily leadership-focused role spends approximately 70% or more of its time directing staff and service providers, while requiring practical technical experience to evaluate recommendations, hold teams and vendors accountable, and provide technical support during critical incidents. Reporting to the CTO, the Director leads internal IT staff and outsourced partners across service desk operations, security, infrastructure, and business applications. The role partners across the business to support growth, improve operational discipline, and strengthen organizational security. The Director owns reliable and secure IT services, infrastructure and cloud operations, security governance and incident readiness, enterprise applications and information governance, service desk and employee technology, and vendor and financial performance. The role establishes service targets and operational reporting, develops and executes improvement plans and budgets with the CTO, and leads and develops IT and Security teams. The position is remote, with travel estimated at up to six weeks per year. It is not assigned to a scheduled on-call rotation, but critical incidents may require availability outside normal business hours, including evenings, weekends, and holidays.

Requirements

12+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations.
7+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers.
Demonstrated success improving an established IT function, with measurable results in service quality, reliability, security, team effectiveness, or vendor performance.
Experience leading internal service desk operations and managing services delivered through MSPs, MSSPs, and other partners.
Experience owning security policies, risk remediation, incident response readiness, and compliance or audit preparation.
Experience establishing service expectations, measuring uptime and SLA attainment, evaluating vendor obligations, and reporting performance to business leadership.
Demonstrated financial discipline in budgeting, procurement, licensing, asset management, and vendor oversight.
Strong communication, people leadership, and change management skills, supported by curiosity and a practical approach to solving business problems.
Ability to obtain and maintain a security clearance.
US Citizenship.

Nice To Haves

15+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations.
10+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers.
Experience leading the adoption and effective use of Microsoft 365 G5 services and GCC High environments.
Broad technical depth across cloud services, networking, identity, endpoints, enterprise applications, monitoring, and security, sufficient to evaluate technical work and contribute during significant incidents.
Experience supporting government contracting organizations and CMMC or NIST-based security programs.
Working knowledge of Microsoft 365 security and information governance capabilities, including DLP, retention, legal holds, and eDiscovery, and the ability to direct their effective use.
Experience improving IT operations and security maturity in a growing organization with a small internal staff and multiple outsourced partners.
Experience with business application integration, HR-driven onboarding automation, depot services, and scalable device provisioning.
Experience applying automation and AI-assisted capabilities to IT administration, service delivery, and employee support.
Experience with Windows Server, Linux, cloud infrastructure, and network security.
An active security clearance.

Responsibilities

Partner with business functions to understand their needs and ensure IT services support their work.
Assess systems, services, processes, staffing, and vendor capabilities; develop and execute a prioritized improvement roadmap with the CTO.
Make staffing, sourcing, technology, and investment decisions with the CTO, and communicate progress, risks, dependencies, and investment needs.
Own reliability, security, performance, and lifecycle management of IT infrastructure, cloud services, networks, connectivity, and endpoints.
Establish monitoring capabilities and define service criticality, availability targets, support commitments, escalation procedures, and measures for uptime and SLA attainment.
Establish recovery time and data-loss objectives with business owners; maintain and test backup, restoration, and disaster recovery capabilities.
Partner with Engineering on production hosting, shared infrastructure, and local inference systems, clarifying operational, security, monitoring, and recovery responsibilities.
Own IT security policies, risk management, compliance readiness, and control effectiveness in collaboration with relevant stakeholders.
Lead improvements supporting applicable CMMC requirements and NIST standards, including documentation, evidence collection, remediation, and exception management.
Maintain SIEM capabilities and SOC services with the MSSP, and oversee alert handling, escalation, and response.
Own patching and vulnerability remediation outcomes with the MSP; oversee EDR, ZTNA, identity security, and other protective controls.
Establish and maintain an incident response plan and coordinated computer security incident response team; conduct exercises, lead significant incident responses, and ensure corrective actions are completed.
Lead implementation, adoption, and operation of enterprise technology platforms and services.
Oversee identity providers, single sign-on, multifactor authentication, privileged access, and account lifecycle management.
Own technical administration and lifecycle management of business applications, websites, and enterprise systems in partnership with user departments.
Identify opportunities for system integration and workflow improvements, including application selection, implementation, and ongoing improvement.
Lead development and implementation of data classification and retention practices; direct use of DLP, retention, legal holds, and eDiscovery with external counsel and designated stakeholders.
Partner with the Director of Operations to align technology strategy, systems, integrations, and automation with business needs and modernization initiatives.
Own service desk operations, including staffing, intake, prioritization, request fulfillment, escalation, communication, and service quality.
Improve ticketing, documentation, knowledge management, and support processes; use feedback, metrics, and incident reviews to address recurring problems.
Ensure new hires receive equipment before their start date and have required access, coordinating hiring workflows, device ordering, depot fulfillment, provisioning, and access preparation.
Oversee corporate and personally owned devices used for company work, including enrollment, configuration, security, support, inventory, replacement, and retirement.
Maintain transfer and offboarding processes, including timely access changes, account removal, and equipment recovery.
Apply automation and AI-assisted tools to improve service delivery with appropriate security controls and human oversight.
Lead end-user training on business applications, effective technology use, and security awareness.
Manage technology providers and retain internal accountability for service outcomes; track contractual obligations, verify deliverables, and resolve gaps through corrective action and escalation.
Ensure Innovas retains appropriate administrative access, operational visibility, documentation, and continuity arrangements for vendor-managed services.
Develop and execute the IT budget with the CTO; oversee procurement, licensing, renewals, projects, operating costs, and fiscal responsibility.
Maintain hardware and software inventories, reconcile license entitlements and usage, and forecast requirements.
Establish IT service management and security KPIs; produce monthly executive summaries and operational reports covering service, security, compliance, vendors, inventories, and spending.
Review performance, risks, corrective actions, and investment needs monthly with the CTO and quarterly with the executive team.
Lead and develop IT and Security teams, set responsibilities and goals, provide coaching and performance reviews, and support career development and training.
Recruit, onboard, and retain qualified IT professionals; build cross-training and knowledge transfer between internal staff and service providers.
Build a culture of responsive service, collaboration, accountability, and continuous improvement while remaining accountable for team and service outcomes.

Benefits

Medical and dental insurance; company pays 92% of premiums for individual and family coverage.
Fully covered vision insurance.
401(k) with employer match up to 4%.
Paid sick and safe leave, paid floating holidays, and generous vacation.
Company-paid basic life and AD&D policy.
Voluntary life insurance.
Flexible and remote work structure.
Wellness reimbursement plan and mental health support.
Community sponsorships.
Donation matching.
Professional development allowance.