Executive Director, Distribution Center Operations

CVS Health•Lumberton, NJ

About The Position

The Executive Director, Lumberton & CW Distribution Center Operations is responsible for the overall performance of the Lumberton Distribution Centers. The role owns the strategy and execution needed to deliver operational, financial, service, safety, quality, compliance, and talent outcomes. It is accountable for creating and sustaining a strong colleague experience focused on engagement, retention, leadership development, training, succession planning, and inclusion. The Executive Director develops and executes short- and long-term facility strategies aligned with enterprise and Supply Chain objectives. The position ensures profit and expense goals, customer service, regulatory compliance, and continuous operational improvement. It provides direct leadership to exempt-level leaders and oversight of front store and pharmacy distribution operations. The role has full P&L responsibility for the Lumberton & CW Distribution Center and leads operational execution, colleague experience, strategic planning, talent development, and continuous improvement. The position requires working in a distribution center environment, including frequent standing, walking, and stair climbing.

Requirements

10+ years of leadership experience in distribution, warehouse, retail, manufacturing, or related operational environments.
8+ years of experience leading exempt-level leaders.
5+ years of experience implementing Lean principles.
3+ years of experience utilizing 5S methodologies.
3+ years of experience in Supply Chain, Logistics, and Inventory Management.
Experience leading operations with 300+ non-exempt employees.
Demonstrated ability to drive organizational culture and business results.
Proven success developing and advancing talent across multiple organizational levels.
Strategic thinking and ability to align operational execution with business goals.
Experience managing federal and state regulatory and compliance requirements.
Strong written, verbal, and interpersonal communication skills.
Excellent organizational, time management, and prioritization abilities.
Proven ability to independently lead large-scale strategic initiatives to successful completion.
Demonstrated success working within complex, cross-functional, matrixed organizations.
Proficiency with Microsoft Office applications (Word, Excel, Access, and PowerPoint) and distribution center reporting systems.
Ability to work in a distribution center environment, including frequent standing, walking, and stair climbing.
Bachelor's degree or equivalent combination of education and relevant work experience.

Nice To Haves

Advanced degree (MBA, Master's, or related discipline).
Experience with Warehouse Management Systems (WMS).
Experience leading safety programs and managing OSHA-related compliance initiatives.
Strong financial analysis, budgeting, and forecasting experience.
Lean Six Sigma certification or equivalent continuous improvement credential.

Responsibilities

Own full P&L responsibility for the Lumberton & CW Distribution Center, including expense management, profitability, service levels, labor optimization, and operational performance.
Deliver timely, secure, and accurate distribution services through effective deployment of transportation and delivery resources.
Ensure compliance with regulatory requirements, including DEA, Board of Pharmacy, OSHA, wage and hour laws, EEO/AA, and other federal and state regulations.
Partner with suppliers and vendors to negotiate contracts, optimize supply chain operations, and resolve distribution challenges.
Achieve productivity, service, quality, and operational performance metrics through continuous improvement initiatives.
Maintain partnerships with field operations, transportation, asset protection, and corporate functions to improve service and resolve operational issues.
Foster a highly engaged, inclusive, and performance-driven work environment, with a strong floor presence and active engagement with colleagues and frontline leaders.
Partner with Human Resources to develop and execute colleague engagement strategies using survey results and feedback.
Drive succession planning, talent management, retention, and training initiatives across the distribution center.
Ensure effective communication across all levels of the organization and promote accountability for engagement, turnover, retention, and overtime management.
Develop and execute short- and long-term strategic plans aligned with enterprise and Supply Chain objectives, translating business priorities into actionable site goals, timelines, and accountabilities.
Leverage partnerships across HR, Supply Chain, and corporate functions to develop and refine strategic initiatives.
Optimize facility capacity, product flow, and operational efficiency through data analysis and continuous improvement.
Drive innovation and support network-wide supply chain strategies and initiatives; lead through ambiguity and organizational change while maintaining focus on business outcomes.
Develop and mentor direct reports, build leadership pipelines, and execute talent strategies focused on leadership development and succession planning.
Establish clear performance expectations, accountability, and development plans; coach leaders on Individual Development Plans and talent growth strategies.
Use enterprise talent tools and development programs to strengthen organizational capability.
Identify and implement opportunities to improve efficiency, safety, service, quality, and colleague experience.
Champion organizational transformation initiatives, use metrics and performance data to drive sustainable improvements, and coach leaders in managing change.
Collaborate with HR and business partners on change management strategies that minimize disruption and maximize adoption, promoting change agility and continuous improvement.