Lead Director- Distribution Center Operations (RI)

CVS Health • North Smithfield, RI

2d • $100,000 - $231,540

About The Position

The Lead Director of Distribution Center Operations is responsible for the overall performance of one or more assigned distribution center buildings. The role owns the strategy for a first-class colleague experience, focusing on talent development, engagement, staffing, retention, learning, and training. It also leads facility operations to meet profit and expense goals, provide high-quality service to the market, comply with company policies and government regulations, and maintain an environment that supports productivity, safety, and quality. The position has direct reporting responsibility for at least five exempt and three non-exempt colleagues.

The role has full profit-and-loss responsibility for the distribution center and oversees delivery performance, supplier and vendor relationships, staffing, productivity, service, quality, and regulatory compliance. It partners with human resources, talent acquisition, training, corporate functions, stores, asset protection, transportation, and supply-chain teams.

The Lead Director develops short- and long-term facility strategies, leads talent and succession planning, coaches leaders, and promotes an inclusive, high-performance culture. The role also drives continuous improvement and change management, using operational and colleague-experience metrics to guide execution and remove implementation barriers.

Requirements

• At least 5 years of experience in managerial or leadership positions.
• At least 5 years of experience in retail or distribution/warehousing.
• Bachelor’s degree or equivalent work experience.
• Regular and reliable attendance.
• Frequent standing, walking, and climbing stairs.
• Excellent written and verbal communication skills.
• Excellent time-management skills.
• Ability to drive significant strategic projects to completion independently.
• Ability to partner with all levels of management in a cross-functional, matrix-team environment.
• Experience with financial analysis and budget preparation.
• Adept at planning, delivering, and supporting execution.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem-solving and decision-making skills.
• Mastery of growth-mindset skills, including agility and developing yourself and others.

Nice To Haves

• Functional experience with a Warehouse Management System (WMS).
• At least 2 years implementing LEAN principles and 5S.
• Experience leading safety programs and applying OSHA health and safety regulations.
• Experience developing talent at multiple levels.
• Experience with Microsoft Word, Excel, Access, PowerPoint, and other distribution center reporting tools.
• Ability to think and act strategically.
• Experience managing federal and state laws to ensure operational compliance.

Responsibilities

• Own full P&L responsibility for the assigned distribution center(s).
• Ensure timely, secure, and accurate deliveries by optimally deploying courier and delivery resources within expense and profit targets.
• Coordinate with suppliers and vendors to negotiate contracts and conditions, optimize production and shipment operations, and resolve distribution delays.
• Partner with HR and Talent Acquisition resources to meet staffing and retention targets through recruiting, temporary staffing, cross-training, and other methods; minimize colleague overtime.
• Build and maintain relationships with field store partners, corporate partners, asset protection, transportation, and supply-chain teams to resolve service gaps and concerns.
• Achieve distribution center productivity, key performance, and quality metrics and drive continuous improvement.
• Ensure compliance with government regulations and statutes, including DEA, OSHA, employment, wage-and-hour, and EEO/AA requirements.
• Maintain floor presence, engage with colleagues and front-line leaders, gather feedback, and validate completion of critical action items.
• Maintain strong communication throughout the distribution center and follow up on action items and colleague feedback.
• Partner with the HRBP to drive colleague engagement, use survey data to set action items, and foster an ongoing engagement mindset.
• Own succession planning and talent management; support colleague development, retention, and effective training in partnership with HR and training resources.
• Set improvement targets and promote accountability for operational processes and colleague-experience measures, including engagement, retention, turnover, and overtime.
• Drive an inclusive culture and partner with HR and training leaders to design and measure a comprehensive people strategy for the distribution center.
• Develop and execute short- and long-term strategies for the assigned distribution center, aligning enterprise and supply-chain goals with local strengths and opportunities.
• Set timelines and accountabilities, empower teams to complete action steps, and use partners and peers to create and revisit strategy.
• Navigate ambiguity and change, optimize product flow and building capacity through root-cause analysis and action planning, and participate in corporate network and supply-chain strategy discussions.
• Champion innovation while balancing growth potential, financial risk, and incremental costs.
• Develop direct reports and other talent for progressively higher responsibility; build diverse talent pools and succession plans.
• Set clear goals and expectations, coach and mentor team members, support individual development plans for high-potential talent, and hold leaders accountable for developing their teams.
• Promote use of enterprise talent profiles and development programs and build internal and external networks that support talent pipelines.
• Identify opportunities to improve efficiency and colleague experience across the distribution center and network, and make recommendations to leadership.
• Act as a change agent for organizational improvement initiatives, monitor results with metrics, coach teams through change, and provide constructive feedback on initiatives.
• Partner with the HRBP to create change-management strategies for impactful initiatives, considering colleague and supervisor impacts.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program
• Award target in the company equity award program

What This Job Offers

• Job Type: Full-time
• Career Level: Director