Executive Director, Business Transformation, Meritain Health

CVS Health•Amherst, NY

8d•$131,500 - $303,195

About The Position

The Executive Director, Business Transformation at Meritain Health, an Aetna Company, leads the strategy, governance, and execution of a multi-year business and technology transformation. The role advances Meritain’s strategic priorities, improves operational performance and customer experience, and supports scalable growth. It serves as a strategic partner to the executive team and other stakeholders, aligning business priorities with technology investments and delivery. The position oversees the transformation roadmap, operating model, governance framework, business readiness, and change management needed to achieve measurable outcomes. In partnership with business and technology leaders, the Executive Director drives initiative prioritization, resource alignment, implementation planning, and value realization across the transformation portfolio. The role also builds and develops a high-performing transformation team and promotes collaboration, transparency, continuous improvement, and accountability.

Requirements

12+ years of progressive leadership experience in business transformation, strategy execution, operational excellence, program management, consulting, or technology-enabled change initiatives.
10+ years of experience leading large-scale, cross-functional transformation programs with enterprise-wide impact.
Mastery of enterprise business transformation leadership, including strategy, operating model design, governance, roadmap development, execution, and value realization across complex, multi-year initiatives.
Deep expertise in technology-enabled transformation, including demonstrated success translating business strategy into prioritized capabilities, requirements, and scalable solutions that improve operational performance and customer outcomes.
Strong strategic planning and program leadership skills, including prioritization, resource allocation, risk and dependency management, performance measurement, and delivery of measurable business results.
Executive-level stakeholder management and influence, including aligning senior leaders, facilitating complex decision-making, and driving accountability across cross-functional teams.
Expert problem-solving and analytical capabilities, including evaluating complex business challenges, balancing competing priorities, and implementing sustainable solutions in dynamic environments.
Demonstrated success leading organizational change, including process redesign, business readiness, communications, stakeholder engagement, training, and adoption of large-scale business and technology transformations.
Experience establishing and monitoring KPIs, benefits realization metrics, adoption measures, and operational performance indicators to assess progress and business impact.
Proven ability to build and develop high-performing teams and foster collaboration, continuous improvement, accountability, and execution excellence.
Exceptional communication, executive presence, and adaptability, including the ability to influence diverse audiences, navigate ambiguity, and lead organizations through sustained transformation.
Strong work ethic, self-starter qualities, and ability to be highly productive in a dynamic, collaborative environment.

Responsibilities

Lead the business transformation function and partner with technology leadership to deliver a multi-year program aligned with organizational strategy and business objectives.
Establish and oversee the transformation roadmap, including scope, sequencing, milestones, business readiness, and value realization.
Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans with business and technology leaders.
Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.
Design and manage governance structures, decision-making forums, executive reporting, dependency management, and escalation processes.
Lead cross-functional process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption efforts.
Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.
Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps.
Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and other stakeholders.
Build and develop a high-performing transformation team for complex, technology-enabled change initiatives.
Drive accountability through clear performance expectations, coaching, talent development, and performance management.
Foster collaboration, transparency, continuous improvement, and accountability for measurable business results.