Executive Client Partner

Horizontal Digital•St. Louis Park, MN

About The Position

The Executive Client Partner oversees and cultivates client relationships to deliver measurable business impact. This role manages the growth, retention, satisfaction, and profitability of a portfolio of clients, typically representing $8–12 million in accounts. The successful candidate understands clients’ business strategies and goals in their industry context, aligns client needs with Horizontal Digital’s services, and guides clients through meaningful business and digital transformation. The role includes hands-on strategy or delivery work for approximately 25–50% of the time. The Executive Client Partner builds trusted advisory relationships, develops senior and executive stakeholder networks, and identifies opportunities to expand Horizontal Digital’s work within client organizations. They develop account strategies, manage revenue forecasts and scope, guide client onboarding and satisfaction improvement, and partner with internal capability, delivery, operations, and new-business teams. Depending on portfolio size and strategic direction, the role may also manage other client partners and contribute to future client partnership strategies, training, conferences, and service offerings.

Requirements

Bachelor’s degree.
At least 10 years of experience in a digital agency, consultancy, or digital product development environment.
Proven experience growing key and growth clients with account values of $8 million or more.
Exemplary stakeholder management and communication skills.
Ability to define and drive strategic vision, build consensus around ideas, and deliver outcomes.
Strong leadership and communication skills, including the ability to lead meetings and presentations with senior clients and organize and inspire internal teams.
Industry expertise and experience in the relevant focus area.
Strong financial acumen, including forecasting and revenue management.
Ability to support programs with complex business, user experience, and technical challenges.
Ability to create commercially viable opportunities that drive growth for clients.
Ability to identify account strategies and OKRs and establish a measurable approach to client business impact.
Willingness to travel approximately 10–20% of the time.

Nice To Haves

Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG.
Experience with Sitecore, Optimizely, Contentstack, and/or other composable DXP platforms.

Responsibilities

Lead and manage a portfolio of multiple client accounts, typically totaling $8–12 million.
Build advisory relationships that deliver business impact and revenue growth by understanding client challenges and guiding clients toward appropriate methodologies and solutions.
Develop and expand senior and executive relationships across client organizations.
Create advisory opportunities using industry thought leadership, case studies, best practices, and business insights.
Maintain a comprehensive understanding of each client’s organization, remit, reporting structure, goals, and financing.
Lead client mapping and ensure client relationships are supported by appropriate Horizontal Digital personnel.
Promote internal understanding of clients’ business, experience, technology, and brand goals.
Lead client onboarding, project kickoffs, and transitions to delivery leadership.
Use industry expertise to help clients evaluate solutions and make informed decisions.
Oversee customer satisfaction measurement and guide improvement strategies where needed.
Perform hands-on strategy or delivery work for approximately 25–50% of the role.
Create and execute strategic account plans that identify and land opportunities to expand Horizontal Digital’s work.
Build client stewardship and pursue profitable year-over-year growth.
Manage account revenue, maintain accurate opportunity forecasts, and uphold annual commitments.
Lead scope definition across complex accounts, shaping ambiguous requests into proposals, contracts, and defensible statements of work with mutually beneficial outcomes.
Maintain knowledge of Horizontal Digital’s services and partnerships to support cross-selling and build sustainable, diverse portfolios.
Partner with internal capability teams to support delivery excellence, represent the client perspective, and meet client expectations.
Support new-business efforts by applying industry expertise to help establish successful engagements.
Work with delivery and operations teams to ensure accurate forecasts.
Develop case studies with capability teams that demonstrate business value delivered to clients.
May manage other client partners and support their career growth.
Contribute to future client partnership strategies, training, conferences, and offerings that better support client needs.