Executive Client Partner

Horizontal Digital•St. Louis Park, MN

1d•$165,000 - $185,000

About The Position

The Executive Client Partner oversees and cultivates client relationships to deliver measurable business impact. This role manages the growth, retention, satisfaction, and profitability of a portfolio of multiple accounts, typically totaling $8–12 million. The ideal candidate brings a passion for transforming customer experiences through experience strategy and technical implementations, with a record of expanding client portfolios and driving profitable year-over-year growth. The Client Partner understands clients’ business strategies, goals, and industry context, and aligns their needs with Horizontal Digital’s services. The role builds trusted advisory relationships, guides clients through transformation, and contributes to the consultancy’s culture. It includes partial billability of 25–50% when performing hands-on strategy or delivery work, and may include managing other Client Partners depending on portfolio size and strategic direction. Travel is approximately 10–20% of the time. The pay range for this full-time position is $165,000–$185,000 per year. Compensation depends on factors including work location, job-related skills, experience, education and training, and internal equity. The stated range is base salary only and does not include any discretionary performance bonus or other incentives, if applicable.

Requirements

Bachelor’s degree.
At least 10 years of experience in a digital agency, consultancy, or digital product development environment.
Proven experience growing key and growth clients with accounts of $8 million or more.
Exemplary stakeholder management and communication skills.
Ability to define and drive strategic vision, orchestrate ideas, build consensus, and drive outcomes.
Ability to lead meetings and presentations with senior clients and inspire, organize, and build consensus internally.
Strong financial acumen, including forecasting and revenue management.
Industry expertise and experience relevant to the candidate’s industry focus area.
Ability to understand and support programs involving complex business, user experience, and technical challenges.
A track record of supporting client and internal teams in achieving business results.
Ability to identify and roadmap account strategies and OKRs to measure impact on clients’ businesses.
Ability to expand service offerings in support of clients’ business goals.
Ability to create commercially viable growth opportunities for the firm and clients.
Travel approximately 10–20% of the time.

Nice To Haves

Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing, and/or CPG.
Experience with Sitecore, Optimizely, Contentstack, and/or other composable DXP.
Partner certifications, where applicable.

Responsibilities

Lead and manage a portfolio of multiple client accounts, typically totaling $8–12 million.
Build advisory relationships that create business impact and revenue growth by understanding client challenges and guiding clients toward appropriate methodologies and solutions.
Network within client organizations and create, own, and expand senior and executive relationships.
Create opportunities for advisory conversations using industry thought leadership, relevant case studies, best practices, and business insights.
Maintain a 360-degree understanding of each client’s organization, remit, reporting structure, goals, and financing.
Lead client mapping activities and ensure relationships are nurtured by the appropriate Horizontal personnel.
Foster internal curiosity about clients’ business, experience, technology, and brand goals.
Lead successful onboarding between Horizontal and clients, including project kickoff and transition to delivery leadership.
Use industry expertise to guide clients through solutions and opportunities so they can make informed decisions.
Oversee customer satisfaction measurement across the portfolio and guide improvement strategies as needed.
Perform hands-on strategy or delivery work when applicable, with partial billability of 25–50%.
Develop and execute strategic plans for accounts to pursue and land opportunities that expand Horizontal’s presence within client organizations.
Build client stewardship and act as a strategic consultant to support relationships and profitable year-over-year growth.
Manage revenue, ensure opportunities are accurately reflected and forecasted, and uphold annual commitments.
Lead scope definition across complex accounts, shaping ambiguous requests into proposals and contracts, including statements of work that support mutually beneficial outcomes.
Maintain knowledge of Horizontal’s services and partnerships to support cross-selling across capabilities and solutions.
Partner with internal capability teams to support delivery excellence, represent the client’s perspective, meet client expectations, and drive outcomes.
Contribute industry expertise to new business efforts and help establish new engagements for success.
Partner with delivery and operations teams to maintain clean and accurate forecasts.
Work with capability teams to produce case studies highlighting client business value.
Potentially manage other Client Partners, supporting their career growth.
Help shape future client partnership strategies, including training, conferences, and offerings that support client needs.