Client Partner

ustwo•New York, NY

3d•$155,000 - $190,000•Hybrid

About The Position

ustwo is seeking a Principal-level Client Partner to grow and lead a portfolio of client relationships valued at multiple millions. The role owns commercial growth, strategic direction, revenue, profitability, forecasting, and overall account health, while acting as a trusted advisor to senior client stakeholders. Its central focus is horizontal growth: extending ustwo’s product design, technology, and strategy services into new business units, divisions, regions, and brands within existing clients. The position also involves networking into assigned target accounts and conducting hands-on outbound prospecting into cold accounts to create long-term partnerships. The Client Partner leads account planning, executive relationships, opportunity qualification, pipeline development, and early-stage client conversations. They partner with multidisciplinary teams across Strategy, Technology, Product, Delivery, and Design, and collaborate with Marketing, Growth, the Executive Director of Client Services & Growth, and ustwo’s global Client Partner community. The role includes accurate CRM and commercial reporting, account-based marketing, and using AI-enabled tools for research and prospecting. This is a hybrid role based in New York City, with regular in-person collaboration with peers and clients. Travel within the US and occasional international travel are required; regular international travel across Europe and to the United States is also specified to build relationships and oversee strategic initiatives. The base salary range is $155,000–$190,000, depending on experience, skills, market knowledge, and internal benchmarking. The role is eligible for an annual commission bonus initially targeted at 15% of base salary, with uncapped bonuses for exceeding personal and collaborative targets. ustwo describes itself as a BCorp Certified organisation and an equal opportunity employer that values diversity and provides equal access to professional development.

Requirements

10+ years of experience in client services, account leadership, or business development within a digital agency, consultancy, or design and technology environment.
Track record of managing and growing annually multi-million-value client accounts, including growing accounts from the lower to the upper end of that range.
Demonstrated success expanding services horizontally into new business units, divisions, or geographies within existing clients and newly won organisations.
Experience networking into target accounts and converting introductions into qualified opportunities with senior decision-makers.
Hands-on experience running outbound activity into cold accounts and willingness to own that activity directly.
Strong commercial judgement across revenue forecasting, margin, risk, pipeline management, and opportunity qualification.
Experience using CRM tools such as Pipedrive or Salesforce.
Solid understanding of digital product development, human-centred design, and technology transformation.
Strong communication, facilitation, and negotiation skills, with the ability to build trust quickly and collaborate with multidisciplinary teams.
Inclusive team leadership and ability to collaborate with multidisciplinary digital specialists to achieve tangible business outcomes.
Ability to understand client contexts quickly, build relationships rapidly, and deliver impact with minimal onboarding.
Curious, proactive, self-directed, and hands-on approach to execution.

Responsibilities

Proactively identify, shape, and close workstreams by extending ustwo’s services across divisions, business units, regions, and brands within existing clients.
Own revenue, profitability, and forecasting across a portfolio of multi-million-value accounts, with a clear growth plan for each account.
Build and maintain account plans mapping client organisations, decision-makers, budget holders, and opportunities where ustwo can add value.
Serve as the primary strategic partner for VP- to Director-level stakeholders and develop relationships with adjacent leaders.
Partner with Strategy, Technology, Product, Delivery, and Design leads to deliver high-quality work with commercial rigour.
Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and support continuous improvement.
Use networks, referrals, events, and warm introductions to establish relationships in assigned target accounts across ustwo’s five verticals.
Conduct consistent, targeted outbound activity into cold accounts, including research, personalised outreach, and follow-up sequences.
Build and manage a pipeline of new opportunities aligned with ustwo’s commercial priorities and assigned verticals.
Lead initial meetings and discovery with senior decision-makers, qualify opportunities, and involve studio leadership and specialists at the appropriate time.
Partner with Marketing on campaigns, events, thought leadership, and account-based marketing initiatives.
Develop insight into vertical-specific challenges and industry trends, and apply it to outreach and proposals.
Maintain accurate CRM data, pipeline forecasts, and commercial reporting, and use AI-enabled tools to improve research and prospecting.
Travel within the US and internationally as needed to build client relationships and oversee strategic initiatives.

Benefits

Fully paid medical coverage
Fully paid vision coverage
Fully paid dental coverage
401(k) with up to 5% company matching
20 days of paid time off
Up to 15 additional closed days per year, including the last week of the year
Hybrid working model
Transit and Health FSA programs
Citi Bike membership
One Medical and Talkspace memberships
16 weeks of paid parental leave
Annual Learning & Development budget
Monthly wellness contributions
Monthly cell phone contributions
Annual commission bonus, initially targeted at 15% of base salary, with uncapped bonuses for exceeding personal and collaborative targets