Client Partner

MediaRadar

About The Position

MediaRadar is hiring a Client Partner to oversee the end-to-end health and growth of an assigned book of business valued at more than $2 million. The role focuses on managing client relationships, improving account health, driving adoption of MediaRadar solutions, and achieving retention and sustainable growth. The ideal candidate has experience in media buying and selling or advertising services, preferably on the buying side. The Client Partner works across Customer Success, Customer Support, Finance, Revenue Operations, Sales, Marketing, and Product teams to resolve client issues, support onboarding, identify cross-selling opportunities, inform product development, and manage renewals and commercial negotiations. The role also calls for keeping current with media industry developments and product enhancements, then sharing relevant insights with clients and the wider commercial team.

Requirements

2–5+ years of account management experience at a SaaS company, or equivalent experience leading account strategy.
Experience establishing and growing senior- and executive-level client relationships, such as with CMOs, CEOs, and SVPs, and serving as a trusted advisor.
Strong communication and presentation skills, with organized and structured thinking for planning and execution.
Experience leading a $2 million book of business and conducting commercial negotiations.
Industry experience across media buying and selling and/or advertising services.

Nice To Haves

Experience working on the buying side of the media or advertising business.

Responsibilities

Manage account health and drive broader solution adoption across client organizations.
Map account penetration and coordinate Sales and Customer Success efforts to increase awareness and adoption.
Coordinate with Customer Success and Customer Support to address and resolve customer issues promptly.
Partner with Finance and Revenue Operations to ensure accurate invoicing and timely payment.
Work with Sales on successful new-client onboarding and handoff, and identify and refer cross-selling opportunities within the assigned book of business.
Share client feedback with Commercial leaders and Product teams to influence the product roadmap.
Drive retention and sustainable long-term growth across the book of business.
Plan and manage renewals and price adjustments to meet or exceed account growth targets.
Develop business proposals and negotiate commercial terms.
Collaborate with Marketing and Customer Success on targeted ABM and user outreach campaigns.
Document client engagement activity and proactively manage the renewal pipeline in Salesforce.com.
Stay informed about media industry developments and product enhancements to connect value propositions to clients.
Share industry learnings with the broader commercial team.