Executive Casino Host - Full Time (Caesars Palace LV)
About The Position
The Executive Casino Host assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities. This role involves building relationships with target players, maintaining close ties with guests through personal contact, arranging accommodations and amenities, and resolving player issues. The host will also promote the Total Rewards program, represent the company at external functions, and utilize casino computer systems for tracking complimentary items. Additionally, the role requires understanding the competitive environment, collaborating with support departments for player satisfaction, and maintaining high standards of courtesy, professionalism, and discretion.
Requirements
- Must be literate and fluent in English.
- Two or more years of host, marketing or sales experience required.
- Must have basic PC skills.
- Meets all relevant regulatory requirements.
- Agrees to sign on-disclosure agreement and pass drug test contingent upon job offer.
- Must be able to obtain a Nevada Gaming License.
Nice To Haves
- College Degree with emphasis on Marketing, Business Administration or equivalent field preferred.
- Knowledge of the Gulf Coast region preferred.
- Undergoes pre-employment screening and selection process.
- May be asked to sign a non-compete agreement.
Responsibilities
- Build relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverages property amenities/programs to target players.
- Maintains close ties with target guests through personal contact. Arrange accommodation and amenities. Handles and resolves player problems. Maintains goodwill with all guests. Ensure guests are aware of events and supports execution through attendance and follow-up. Maintains high level of visibility throughout the facility. Escalates customer feedback appropriately.
- Provides collection of credit according to established regulatory procedures. Complies with state and local regulatory standards.
- Actively seek out target players and sign them up for Total Rewards. Informs new prospects about benefits of Total Rewards program. Represents the company at external functions and special events. Plans, schedules and arrange visits to Caesars for selected individuals.
- Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seeking direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available.
- Understands competitive environment and can promote and explain Harrah’s Gulf Coast’s benefits and features. Give feedback to the appropriate department as new competitor information is acquired.
- Collaborates with workgroup and all support departments to ensure player satisfaction. Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
- Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records and lists. Demonstrate Harrah’s Spotlight behaviors.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
Associate degree
