Executive Casino Host - Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Executive Casino Host assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities. This role involves building relationships with target players, leveraging property amenities, arranging accommodations, and resolving player issues. The host will ensure guests are aware of events, maintain a high level of visibility, and represent the company at external functions. They will also utilize casino computer systems for tracking complimentary items and collaborate with management to evaluate potential customers' financial stability. Understanding the competitive environment and promoting the company's benefits are key aspects of this role, as is maintaining high standards of courtesy, professionalism, and confidentiality in all customer interactions.

Requirements

Must be literate and fluent in English.
Two or more years of host, marketing or sales experience required.
Must have basic PC skills.
Meets all relevant regulatory requirements.
Agrees to sign on-disclosure agreement contingent upon job offer.
Must be able to obtain a Nevada Gaming License.
Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.
Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
Must be very effective at both verbal and written communication, and to speak and understand English.
Must be able to respond to visual and aural cues.
Must be able to work in a smoke-filled environment.
Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
Must be able to stand and walk for long periods of time.
Schedule flexibility required.

Nice To Haves

College Degree with emphasis on Marketing, Business Administration or equivalent field preferred.
Knowledge of the Gulf Coast region preferred.
May be asked to sign a non-compete agreement.

Responsibilities

Build relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels.
Leverages property amenities/programs to target players.
Maintains close ties with target guests through personal contact.
Arrange accommodation and amenities.
Handles and resolves player problems.
Maintains goodwill with all guests.
Ensure guests are aware of events and supports execution through attendance and follow-up.
Maintains high level of visibility throughout the facility.
Escalates customer feedback appropriately.
Provides collection of credit according to established regulatory procedures.
Complies with state and local regulatory standards.
Actively seek out target players and sign them up for Total Rewards.
Informs new prospects about benefits of Total Rewards program.
Represents the company at external functions and special events.
Plans, schedules and arrange visits to Caesars for selected individuals.
Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines.
Seeking direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available.
Understands competitive environment and can promote and explain Harrah’s Gulf Coast’s benefits and features.
Give feedback to the appropriate department as new competitor information is acquired.
Collaborates with workgroup and all support departments to ensure player satisfaction.
Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Works with team members to achieve common goals.
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintains confidentiality of all player accounts.
Maintains security and confidentiality of files, records and lists.
Demonstrate Harrah’s Spotlight behaviors.