Executive Casino Host Sr.- Full Time, Casino Marketing (Harrah's SoCal)

Harrah's Resort Southern California•Valley Center, CA

About The Position

The Executive Casino Host Sr. enhances gaming revenue growth by developing the customer base, maintaining relationships with valued gaming guests, and marketing gaming products to potential high-limit guests. The role identifies and cultivates premium slot and table players, tracks guest information and visits, coordinates guest reservations, transportation, accommodations, and complimentary services in accordance with established guidelines, and supports promotions and VIP events. The position requires planning and coordinating two VIP hosted events per quarter, representing management at special events, and providing courteous, hospitable service. The employee must comply with applicable California and tribal gaming regulations and company policies.

Requirements

At least five years of Casino/Gaming, Sales, or Marketing experience at a major gaming operation of similar size and stature.
Proven track record of increasing gaming revenue through an established customer base.
Strong telemarketing skills.
Ability to maintain confidentiality of VIP information.
Excellent interpersonal, communication, team-building, and problem-solving skills.
Ability to handle multiple tasks simultaneously and maintain attention to detail.
Resourcefulness and strong motivation to seek new VIP opportunities.
Ability to work effectively across departments.
Well-groomed, professional appearance.
Willingness to follow California and tribal gaming regulations and guidelines.
Willingness to work any shift and any day when necessary, and extended hours during special events, including limited overnight travel.
Ability to meet attendance guidelines and follow departmental and company policies.
Ability to maneuver continuously around an office and casino, move quickly around the property, and bend, crouch, kneel, twist, and work at a desk.
Ability to respond to visual and aural cues.
Ability to work independently and demonstrate self-motivation.
Ability to speak, read, write, and understand English.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to respond calmly and make rational decisions when handling guest needs.
Ability to tolerate areas containing secondhand smoke.

Nice To Haves

College degree preferred.
Computer literacy in Sales Force, AS400, and Microsoft Office preferred.

Responsibilities

Identify new and current premium slot and table players, with an emphasis on developing relationships.
Enter player information, contacts, letters, and phone calls into the player tracking system.
Increase market share and company profitability in accordance with gaming regulations.
Develop and promote special events in directed target areas.
Make reservations for hosted guests as appropriate.
Represent management at special events and promotions.
Greet and host guests while maintaining courtesy, friendliness, and a hospitable attitude.
Track guest visits, arrange transportation and accommodations, and provide complimentary services according to established guidelines.
Stay informed about competitors’ promotional methods.
Plan and coordinate two VIP hosted events per quarter.