Executive Assistant

ServiceNow • Santa Clara, CA

2d

About The Position

ServiceNow is hiring an Executive Assistant to support VP-level leadership. The role manages complex and changing calendars, schedules appointments and meetings, prepares correspondence and reports, coordinates travel, and handles leadership expenses and credit card reconciliation. The Executive Assistant also helps optimize leadership time, makes decisions about short-term priorities, identifies organizational issues and facilitates solutions, and supports new-hire setup and onboarding to internal processes and tools.

Requirements

• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving; examples may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact.
• 10+ years of experience supporting VP-level leaders.
• Highly organized, with exceptional communication skills and the ability to manage multiple high-priority projects across management and professional levels.
• Professional demeanor and strong interpersonal skills.
• Positive, personable, can-do attitude.
• Proficiency with Zoom, Microsoft Office (Word, Excel, PowerPoint, and Outlook), Box, Concur, and Google Docs.
• Experience handling confidential materials.

Nice To Haves

• Desire to grow and take on individual projects.

Responsibilities

• Schedule appointments and plan meetings while maintaining complex, changing calendars and resolving scheduling roadblocks.
• Draft and prepare routine and advanced correspondence, including emails, presentations, and reports.
• Review outgoing correspondence for accuracy, format consistency, signatures, and compliance with executive procedures.
• Help leadership and organizations optimize use of time; make decisions about short-term priorities and work activities.
• Arrange travel in accordance with company procedures and support the acquisition of necessary travel documents, including visas and passports.
• Maintain leadership expenses and credit card reconciliation; compile, prepare, and process expenses and reconciliations as needed.
• Identify organizational issues and initiate or facilitate solutions.
• Assist internal departments with setting up new hires.
• Help new hires with expense reporting, travel systems, and other internal processes and tools.

Benefits

• Health plans, including flexible spending accounts
• 401(k) plan with company match
• Employee stock purchase plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity, when applicable
• Variable/incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed