Executive Assistant

Marriott•San Francisco, CA

About The Position

The Executive Assistant supports office operations and guest service by greeting visitors, determining the purpose of their visits, and directing or escorting them to the appropriate destination. The role handles correspondence, meeting minutes, mail, filing systems, document preparation, database updates, and information transmission. It also operates standard office equipment and documents and communicates guest requests or complaints to appropriate personnel. The position requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and building positive working relationships. The Executive Assistant communicates professionally with colleagues and guests, uses appropriate telephone etiquette, welcomes and assists guests, anticipates service needs, and thanks guests. Other reasonable duties may be assigned by Supervisors.

Requirements

Communicate with others using clear and professional language.
Maintain a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Greet visitors, determine the nature and purpose of their visit, and direct or escort them to their destination.
Open, read, and prepare answers to routine letters; locate and attach appropriate files to correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Transmit information or documents using a computer, mail, or facsimile machine.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Enter and retrieve information in computer databases to update records and files and answer guest inquiries.
Operate standard office equipment, including telephones, fax machines, photocopiers, calculators, and electronic peripherals.
Document and communicate guest requests and complaints to appropriate personnel.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Perform other reasonable job duties as requested by Supervisors.