Executive Assistant

Bank of America•Charlotte, NC

15d•Onsite

About The Position

At Bank of America, the Executive Assistant provides diverse and confidential administrative support, including extensive calendar management. The role supports management with administrative tasks, coordinates travel, processes expenses, gathers and reports information relevant to the executive, and responds to incoming mail. The position may also help organize in-person meetings and off-sites and manage competing objectives, projects, or activities in a responsive and personable manner. The Executive Assistant works with executives, line management, clients, external groups, and other Executive Assistants. The role requires discretion and diplomacy when handling sensitive information, strong organization and communication skills, and the ability to work accurately under pressure in a changing environment. Bank of America describes its workplace culture as inclusive and caring and states that it is committed to an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

Minimum 7 years of administration or business support experience.
Experience providing interactive support, including calendar management, meeting coordination, escalation routing, employee onboarding and technology support, and review of travel and expense reimbursements.
Strong Microsoft Word, Excel, PowerPoint, and Outlook skills.
Knowledge of Cisco Telepresence and Teams.
Ability to multitask, work independently with minimal supervision, and take initiative.
Effective comprehension, listening, verbal, and written communication skills.
Ability to interface with senior executives.
Ability to anticipate potential conflicts or issues and resolve them proactively.
Strong attention to detail.
Ability to prioritize and work well under pressure.
Ability to navigate a constantly changing environment and meet tight deadlines with a high level of accuracy.
Strong relationship skills and ability to work with a variety of constituent groups.
Ability to use appropriate judgment and interact with other Executive Assistants, peers, and clients.

Nice To Haves

Proficiency in Concur and Ariba systems.

Responsibilities

Communicate with executives and line management to gather and convey relevant information.
Answer the manager’s phone line, document accurate messages, and handle calls with appropriate judgment.
Proactively manage calendars for multiple stakeholders and professionally resolve conflicts.
Plan executive travel and manage related expenses, coordinating schedules to maximize time and efficiency.
Prepare meeting minutes and related documents.
Coordinate events with outside groups where the executive serves as a corporate chair, director, or committee member.
Engage in high-level client contact and support conversations involving sensitive information with diplomacy and judgment.
Provide interactive administrative support, including meeting coordination, escalation routing, employee onboarding and technology support, and review of travel and expense reimbursements.
Prepare and deliver confidential documents to executive leadership, as well as agendas and documents for core routines, including leadership meetings.
Complete access reviews and Access Request (ARM) requests as needed.
Research, prioritize, and follow up on requests, including sensitive or confidential requests.