Executive Assistant

Bank of America•Charlotte, NC

21h•Onsite

About The Position

At Bank of America, the Executive Assistant provides diverse, advanced, and confidential administrative support to the Chief Operating Officer for the Global Information Security organization. The role operates in a very fast-paced professional business environment and requires anticipating the executive’s needs, managing sensitive information with judgment and tact, and influencing outcomes without necessarily having authority. The position works closely with other executives’ assistants across the organization and supports collaboration, engagement, and career development through the company’s in-office culture. The Executive Assistant manages the executive’s calendar and helps ensure the executive is prepared and on time for meetings and activities. The role also handles travel arrangements, expense reporting, leadership meetings and events, and coordination across teams, regions, and lines of business. The position requires diplomacy, strong organization, discretion, and the ability to work effectively under pressure and time constraints.

Requirements

At least 5 years of prior executive support experience.
Strong written and oral communication skills.
Significant time-management, multitasking, and prioritization skills.
Advanced skills in Outlook and other Microsoft Office programs, including Excel, Word, and PowerPoint.
Highly organized with strong attention to detail.
Ability to work effectively under pressure and time constraints.
Ability to manage highly confidential information with discretion.
Ability to operate effectively in fast-moving, ambiguous environments.
Strong PowerPoint, Word, and Excel skills, including polishing materials for senior audiences.
Technology fluency with Microsoft 365, including Outlook, Teams, SharePoint, Excel, and PowerPoint.
Strong executive decision-support readiness, analytical thinking, quality-control mindset, adaptability, and forward-looking judgment.

Responsibilities

Provide strategic, advanced, and confidential executive support.
Manage a complex calendar, communicate with stakeholders, proactively resolve scheduling conflicts, and coordinate schedules to maximize the executive’s time.
Coordinate across teams, regions, and lines of business; gather and convey relevant information with executives and line management.
Manage Concur expenses, reimbursements, and expense reports.
Coordinate travel and events, including leadership meetings, travel and market visits, and offsite leadership meetings.
Liaise with outside groups to coordinate events where the executive is a corporate chair, director, or committee member.
Support high-level client contact and conversations involving sensitive information, using diplomacy and judgment.
Anticipate meeting preparation and follow-up needs, align scheduling and communications with business priorities, and summarize or escalate relevant information.
Review materials for inaccuracies, gaps, and inconsistencies and polish materials for senior audiences.
Solve problems and resolve issues independently to reduce friction in the executive’s day and create efficiencies.
Use strong time management, multitasking, prioritization, organization, and attention to detail.
Communicate effectively in writing and orally and work effectively under pressure and time constraints.