Executive Assistant

Bank of America•Charlotte, NC

17d•Onsite

About The Position

At Bank of America, the Executive Assistant provides diverse and confidential administrative support, including extensive calendar management. The role supports management with administrative tasks, coordinates travel, processes expenses, gathers and reports information relevant to the executive, and responds to incoming mail. It may also involve organizing in-person meetings and off-sites and managing competing objectives, projects, or activities in a responsive and personable manner. The position communicates with executives and line management, manages phone calls and calendars for multiple stakeholders, plans executive travel and expenses, and prepares meeting minutes and related documents. It also coordinates events with outside groups where the executive serves as a corporate chair, director, or committee member, and supports high-level client conversations involving sensitive information. The role requires sound judgment, diplomacy, discretion, and the ability to work accurately under pressure in a changing environment. Bank of America describes its workplace as committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The position is listed as first shift and 40 hours per week.

Requirements

Minimum 7 years of administration or business support experience.
Experience providing interactive support, including calendar management, meeting coordination, escalation routing, employee onboarding and technology support, and review of travel and expense reimbursement.
Strong Microsoft Word, Excel, PowerPoint, and Outlook skills, along with knowledge of Cisco TelePresence and Teams.
Ability to multitask and work as a self-starter with minimal supervision.
Effective comprehension, listening, verbal, and written communication skills.
Ability to interface with senior executives.
Ability to proactively identify potential conflicts or issues and resolve them.
Strong attention to detail.
Ability to prioritize and work well under pressure.
Ability to navigate a constantly changing environment and meet tight deadlines with a high level of accuracy.
Strong relationship skills and ability to work with a variety of constituent groups.
Appropriate judgment when interacting with other Executive Assistants, peers, and clients.

Nice To Haves

Proficiency in Concur and Ariba systems.
Proficiency in internal technology ordering systems.

Responsibilities

Communicate with executives and line management to gather and convey relevant information.
Answer the manager’s phone line, document accurate messages, and handle calls with appropriate judgment.
Proactively manage multiple stakeholders’ calendars and professionally resolve scheduling conflicts.
Manage travel planning and expenses, coordinating schedules to maximize the executive’s time and create efficiencies.
Prepare meeting minutes and related documents.
Liaise with outside groups to coordinate events where the executive is a corporate chair, director, or committee member.
Engage in high-level client contact and support conversations involving sensitive information with diplomacy and judgment.
Provide interactive administrative support, including meeting coordination, escalation routing, employee onboarding and technology support, and review of travel and expense reimbursement.
Prepare and deliver confidential documents to executive leadership, along with agendas and documents for leadership meetings and other core routines.
Complete access reviews and Access Request (ARM) requests as needed.
Research, prioritize, and follow up on requests, including sensitive or confidential requests.