Executive assistant

The Learning Experience•Brooklyn, NY

16d

About The Position

The Executive Assistant at The Learning Experience assists the Center Director and Administration with the center’s operational performance. The role applies business acumen to customer engagement and people leadership to help create an environment where others can thrive. The Executive Assistant supports labor management and scheduling, communicates with the team, monitors center operations, and handles incident reporting and follow-up on Department of Health regulations. The role also supports family engagement by conducting tours, following up with prospective families, coordinating registration, maintaining center information, and communicating with families about matters such as billing and newsletters. The Learning Experience provides early education focused on childhood development through hands-on learning activities. This franchise is independently owned and operated; applications go directly to the franchisee, which makes all hiring decisions.

Requirements

At least 2 years of experience in retail or store management; cross-industry experience is welcome.
Demonstrated leadership ability.
At least 2 years of experience in a customer-facing sales setting.

Nice To Haves

Associate degree preferred.

Responsibilities

Assist with managing labor and approve final work schedules to ensure appropriate ratios are maintained.
Conduct team meetings with the Center Director to communicate important information and set direction for the center.
Record incident reports and contact parents to inform them of reports.
File documents, send emails, and follow up on Department of Health regulations within the building.
Monitor aspects of the center and keep the Director informed.
Schedule and conduct tours and follow up with prospective families to support enrollment.
Lead tours that highlight the brand and center’s key features, and maintain connections with potential customers.
Maintain an understanding of childcare offerings in the community.
Coordinate registration and maintain customer and employee information in center systems.
Communicate with families about matters such as billing and newsletters.