Executive Assistant to Director of Services

Straight Edge Technology•Corpus Christi, TX

2d•Onsite

About The Position

Straight Edge Technology is a leading managed IT services and cybersecurity provider serving businesses throughout South Texas and the Dallas-Fort Worth area. We believe great technology starts with great people, and we're committed to delivering exceptional service through proactive support, strong relationships, and continuous improvement. We're looking for a highly organized, proactive, and detail-oriented Executive Assistant to support our Director of Services. This individual will play a critical role in keeping the Services department organized, ensuring priorities stay on track, coordinating projects, and allowing the Director of Services to focus on leadership, strategic initiatives, and delivering an exceptional client experience. If you enjoy bringing order to fast-paced environments, anticipating needs before they arise, and helping teams operate more efficiently, we'd love to meet you. The Executive Assistant to the Director of Services serves as the operational backbone of the Services department. This role provides executive support while helping coordinate departmental initiatives, projects, meetings, and communications across Service Desk, Professional Services, Technical Alignment, and Field Services. Success in this position requires exceptional organizational skills, strong communication, attention to detail, discretion, and the ability to manage multiple priorities simultaneously.

Requirements

3+ years of Executive Assistant, Administrative Assistant, Operations Coordinator, or Project Coordinator experience
Outstanding organizational and time management skills
Excellent written and verbal communication
Strong attention to detail
Ability to prioritize multiple competing tasks
High level of professionalism and discretion
Advanced proficiency in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
Strong problem-solving skills and ability to work independently

Nice To Haves

Experience supporting senior leadership
Experience coordinating projects or operations
Experience within an IT, MSP, technology, or professional services environment
Familiarity with PSA, documentation, or project management platforms

Responsibilities

Manage the Director of Services' calendar and scheduling
Coordinate internal and client meetings
Prepare meeting agendas and supporting materials
Take detailed meeting notes and distribute action items
Track follow-up items to ensure accountability
Prioritize requests and assist with email management
Coordinate travel arrangements when needed
Help coordinate projects across multiple service teams
Track departmental priorities and ensure projects remain on schedule
Maintain department scorecards, reports, and KPI dashboards
Organize documentation, SOPs, and internal knowledge
Assist with departmental planning and quarterly initiatives
Support recurring leadership meetings and planning sessions
Coordinate cross-department communication
Follow up on assigned tasks and outstanding action items
Help improve internal workflows and documentation
Assist with onboarding coordination for new team members
Schedule interviews and support hiring activities for the Services department
Coordinate vendor meetings and internal training sessions
Create presentations and reports
Assist with purchasing requests and vendor coordination
Process expense reports
Organize department files and documentation
Support special projects and strategic initiatives
Maintain a high level of confidentiality
Serve as a liaison between the Director of Services and internal departments
Communicate professionally with employees, vendors, and clients
Help coordinate client communications when requested
Ensure meeting decisions and action items are clearly communicated and completed