Production-Based Environment)

The Sales Centre co

2d•Onsite

About The Position

This is a full-time, embedded role for a highly capable Executive Assistant & Sales Coordinator with proven experience in decorative lighting, interiors, design, manufacturing, or bespoke production environments. The successful candidate will act as the operational backbone of the business, managing day-to-day operations, driving the order lifecycle, supporting sales, and ensuring an exceptional client experience. This role requires someone who understands the nuances of a production-led business and can step in with confidence from day one, demonstrating commercial awareness, operational strength, and the ability to think ahead, take ownership, and execute without constant direction.

Requirements

Proven experience in decorative lighting, interiors, design, manufacturing, or a production/bespoke goods environment (non-negotiable)
Demonstrated experience in sales support, coordination, or direct sales, with the confidence to follow up, manage client relationships, and close opportunities
Strong understanding of how production, operations, and sales intersect in a custom or order-led business
A fast-moving, independent thinker who takes full ownership and initiative
A self-starter who is comfortable making decisions and keeping momentum without constant oversight
Strong operational and business support background with exceptional attention to detail
Advanced Excel skills and confidence working with data, pricing, and order tracking
Excellent written and verbal communication skills — clear, professional, and client-focused
Highly organised, with the ability to manage multiple moving parts simultaneously
Comfortable working closely and communicating frequently with the CEO via WhatsApp
Reliable, responsive, and present during working hours

Nice To Haves

You already understand this industry — how clients think, how production flows, and where things can go wrong.
You don’t need hand-holding to get started.
You know that strong operations drive strong sales, and that every client interaction matters.
You’re proactive in your communication, especially with the CEO, ensuring alignment and momentum at all times.
You are dependable, resourceful, and solutions-driven — someone who steps in, takes control, and helps the business run better, faster, and more efficiently.

Responsibilities

Taking full ownership of daily operations and administration across the business
Acting as the primary point of contact for clients via phone, email, and WhatsApp — maintaining a high level of responsiveness and professionalism
Managing the full order lifecycle from confirmation through to delivery, ensuring timelines are met and issues are proactively addressed
Supporting and driving the sales process — following up on quotes and leads, nurturing client relationships, converting enquiries, and identifying upsell opportunities
Building strong, long-term client relationships that lead to repeat business and referrals
Coordinating production workflows, suppliers, and timelines within a bespoke or made-to-order environment
Assisting with product costing, pricing structures, and custom specifications
Identifying inefficiencies and implementing process improvements without being prompted
Building and maintaining systems that support organisation, visibility, and scalability
Communicating consistently with the CEO via WhatsApp — staying aligned on priorities, updates, and business activity at all times
Operating as a trusted right-hand to the CEO, supporting both operational and commercial priorities