Executive Asian Casino Host

Seneca Gaming Corporation • Niagara Falls, NY

7h

About The Position

The Executive Asian Casino Host recognizes and maintains relationships with high-worth, primarily Asian VIP guests of Seneca Gaming Corporation. The role assists the Vice President of Asian Marketing with management of Asian Casino Hosts, short- and long-range planning to increase revenue, and achievement of department goals. Duties are performed in accordance with company policies and procedures, Internal Control Standards, and objectives.

The position develops an assigned VIP guest database and is measured by growth in guest play, trips, and profitability, while meeting minimum standards for lift and incremental gaming activity. It also supports Asian marketing, public relations, promotions, events, guest communications, customer-service training, reporting, and retention of premium customers. The role requires strict confidentiality and compliance with information-security requirements.

The work takes place in a casino environment that is usually moderately loud and becomes loud on the casino floor. Smoking is permitted. The employee must be able to move throughout all casino areas and work under pressure in a fast-paced environment.

Requirements

• Must be at least 21 years old upon employment.
• High school diploma or equivalent required.
• Previous customer-service experience and experience with the Asian community required; experience in the United States, Canada, and abroad is preferred.
• Proficiency using Microsoft Office systems.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Fluency in speaking, reading, or writing Chinese; ability to communicate verbally in English.
• Ability to stand, walk, and move through all areas of the casino.
• Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with customers, management, employees, and business-community members.

Nice To Haves

• Experience with the Asian community in the United States, Canada, and abroad.
• Ability to speak, read, or write other Asian languages and dialects.

Responsibilities

• Provide the highest level of customer service to VIP guests and follow departmental policies and procedures.
• Develop and maintain an assigned VIP guest database, with results measured by increased play, trips, and profitability; meet minimum standards for lift and incremental gaming activity.
• Assist the Vice President of Asian Marketing in managing the Asian Marketing Department, including developing schedules and assignments for Asian Casino Hosts and the Administrative Assistant.
• Assist with Asian public relations and the development and creation of Asian marketing materials and events.
• Communicate promotions, entertainment, and sporting events to VIP guests by mail, email, and written or oral communication; serve as a spokesperson at VIP events when needed.
• Educate and encourage VIP guests to use player club cards.
• Participate in and promote customer-service training as needed or required.
• Use the player tracking system to increase player’s club participation among VIP guests.
• Assist the Vice President of Asian Marketing with tracking information and completing reports.
• Maintain strict confidentiality in all matters.
• Work with Marketing and Asian Marketing to develop weekly, monthly, and quarterly promotions and coordinate with Slots and Table Games to identify and retain premium customers.
• Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
• Communicate pleasantly, professionally, and in a friendly manner with all patrons; maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Complete required SGC training programs within nine months of commencing employment.
• Attend necessary meetings.
• Perform duties and meet responsibilities and expectations that may change as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED