Executive Administrative Assistant

ServiceNow•Raleigh, NC

20h

About The Position

The Executive Administrative Assistant (EAA) to the Global Partnerships & Channels (GPC) Leader is a highly trusted administrative partner who maximizes the effectiveness, productivity, and operating capacity of a global executive. This AI-forward role requires hands-on proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms, integrated into daily executive-office workflows. The EAA combines advanced executive support with AI technology, automation, and modern productivity practices to anticipate needs, eliminate friction, and improve how work gets done while maintaining accuracy, discretion, responsiveness, and a strong stakeholder experience. The role supports a fast-moving global organization and a leader whose priorities can shift rapidly. It goes beyond traditional calendar administration, requiring sound judgment, agility, adaptability, and the ability to make independent decisions while maintaining continuity across a changing agenda. The EAA partners with the Chief of Staff and cross-functional teams, supports GPC’s leadership operating rhythm, and coordinates complex executive engagements and domestic and international travel. The position is central to creating focus, connectivity, productivity, and operating leverage for the GPC Leader and leadership team.

Requirements

At least 7 years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment.
Demonstrated proficiency with AI-enabled Executive Assistant tools and platforms; general familiarity with AI alone does not meet this core requirement.
Proven personal experience incorporating AI EA tools into executive workflows such as complex calendar and scheduling management, meeting preparation, briefing, action tracking, follow-up, travel, communications, and productivity management.
Ability to provide specific examples of AI EA tools used, the administrative problems addressed, how tools were incorporated into daily workflows, and resulting improvements in speed, efficiency, accuracy, or executive capacity.
Broader proficiency with generative AI, workflow automation, and productivity technologies, and ability to combine these with specialized AI EA tools.
Demonstrated success supporting a global executive operating at exceptional speed with complex stakeholder demands and rapidly changing priorities.
Exceptional agility, adaptability, and flexibility, with the ability to reprioritize and execute quickly without sacrificing accuracy.
Exceptional attention to detail and a demonstrated record of accuracy in high-volume, high-velocity executive environments.
Advanced ability to manage highly complex global calendars and make independent prioritization decisions with limited direction.
A productivity and continuous-improvement mindset, including the ability to identify opportunities to simplify, automate, standardize, eliminate unnecessary work, and improve executive-office operations.
Exceptional judgment, discretion, executive presence, and ability to manage sensitive and confidential information.
Strong written and verbal communication skills and confidence engaging with senior executives, customers, partners, and external stakeholders.
A highly anticipatory working style, including the ability to recognize needs, understand implications, and act before being asked.
Ability to remain composed and effective amid ambiguity, urgency, last-minute changes, and competing demands.

Nice To Haves

Certification in Certified Administrative Professional (CAP) or an equivalent administrative credential.

Responsibilities

Use specialized AI-enabled Executive Assistant tools and platforms in daily work to improve executive scheduling, calendar optimization, meeting preparation, briefing, action tracking, follow-up, travel coordination, communications, and workflow management.
Use AI EA capabilities to anticipate conflicts, identify dependencies, surface outstanding actions, organize executive priorities, and reduce administrative friction.
Determine when work is best handled with specialized AI EA tools, broader AI platforms, workflow automation, or human judgment and intervention.
Build and continually improve an AI-enabled administrative operating model, redesigning inefficient processes with AI capabilities, automation, integrations, templates, and productivity technologies.
Validate AI-supported work and maintain accountability for accuracy, confidentiality, and final execution; evaluate emerging AI EA technologies for productivity improvements.
Manage a complex, dynamic global executive calendar as a strategic business tool, aligning the leader’s time with business, customer, partner, talent, and leadership priorities.
Make rapid and thoughtful prioritization decisions when plans change, anticipating conflicts, preparation needs, decision points, travel implications, and follow-up requirements.
Protect executive focus time while maintaining flexibility, and re-prioritize quickly as the executive’s schedule changes.
Orchestrate internal and external executive engagements from request through preparation, execution, and follow-up, including coordination with executives, customers, partners, industry leaders, and external organizations.
Prepare the executive for critical engagements with appropriate context, objectives, participants, materials, and logistics; track commitments and ensure follow-up actions move forward.
Represent the GPC Leader with discretion, confidence, sound judgment, and executive presence, providing a professional and seamless stakeholder experience.
Enable GPC leadership meetings, business reviews, planning sessions, offsites, talent discussions, company events, and key partner engagements.
Partner with the Chief of Staff to translate business priorities into an effective leadership cadence and use of the executive’s time.
Maintain working knowledge of GPC priorities, decisions, leadership commitments, and milestones; connect meetings, decisions, commitments, and follow-up.
Work with the Chief of Staff, HR Business Partner, Executive Communications, Finance, Strategy, and other functions to coordinate and sequence executive priorities.
Connect teams and ensure information, decisions, requests, and follow-up move at the pace required by the business.
Coordinate executive communications, leadership forums, company events, talent engagements, organizational activities, and external commitments.
Build effective relationships with executive assistants across ServiceNow and with the offices of customers, partners, and other external executives.
Manage complex domestic and international travel, itineraries, executive meetings, partner and customer engagements, events, and related logistics.
Anticipate travel dependencies and resolve issues quickly across time zones, integrating travel, meetings, preparation, and executive priorities into a cohesive plan.
Remain responsive when critical executive needs or schedule changes require flexibility outside traditional working hours.