Executive Administrative Assistant

ServiceNow•Austin, TX

About The Position

The Executive Administrative Assistant (EAA) to ServiceNow’s Global Partnerships & Channels (GPC) Leader is a highly trusted administrative partner responsible for maximizing the effectiveness, productivity, and operating capacity of a global executive. This AI-forward role combines executive support with hands-on use of AI-enabled Executive Assistant tools, broader AI capabilities, automation, and modern productivity practices. The EAA is expected to have already integrated specialized AI EA tools into executive-office workflows and to demonstrate how those tools have improved operations. The role supports a fast-moving global organization and requires agility, adaptability, judgment, precision, discretion, and the ability to respond to rapidly changing priorities. Responsibilities extend beyond calendar administration to include strategic time and priority management, executive engagement coordination, leadership operating-rhythm support, cross-functional partnership, and complex global travel. The EAA anticipates needs, reduces administrative friction, maintains continuity and accuracy, and continually improves how the executive office operates. The position works closely with the Chief of Staff and partners across HR Business Partner, Executive Communications, Finance, Strategy, other ServiceNow teams, executive assistants, customers, partners, and external organizations. The role is listed as a regular employee position with a flexible or remote work persona; eligibility for a work persona depends on the nature of the work and assigned work location.

Requirements

At least 7 years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment.
Demonstrated proficiency with AI-enabled Executive Assistant tools and platforms; general familiarity with AI alone does not satisfy this core requirement.
Experience personally incorporating AI EA tools into executive administrative workflows such as complex calendar and scheduling management, meeting preparation, briefing, action tracking, follow-up, travel, communications, and productivity management.
Ability to provide specific examples of AI EA tools used, administrative problems addressed, how tools were integrated into daily workflows, and resulting improvements in speed, efficiency, accuracy, or executive capacity.
Proficiency with generative AI, workflow automation, and productivity technologies, and ability to combine them with specialized AI EA tools.
Success supporting a global executive in a high-speed environment with complex stakeholder demands and rapidly changing priorities.
Exceptional agility, adaptability, and flexibility, including the ability to reprioritize and execute quickly without sacrificing accuracy.
Exceptional attention to detail and a record of accuracy in high-volume, high-velocity executive environments.
Advanced ability to manage highly complex global calendars and make independent prioritization decisions with limited direction.
A productivity and continuous-improvement mindset, including the ability to simplify, automate, standardize, eliminate unnecessary work, and improve executive-office operations.
Exceptional judgment, discretion, executive presence, and ability to manage sensitive and confidential information.
Strong written and verbal communication skills and confidence engaging senior internal executives, customers, partners, and external stakeholders.
Highly anticipatory working style, including recognizing needs, understanding implications, and acting proactively.
Ability to remain composed and effective amid ambiguity, urgency, last-minute changes, and competing demands.

Nice To Haves

Certification in Certified Administrative Professional (CAP) or an equivalent administrative credential.
Experience supporting senior executives at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment.

Responsibilities

Use specialized AI-enabled Executive Assistant tools and platforms in daily administrative workflows, including scheduling, meeting preparation, briefing, action tracking, follow-up, travel, communications, and executive workflow management.
Use AI EA capabilities to anticipate conflicts and dependencies, surface outstanding actions, organize executive priorities, and reduce administrative friction.
Select appropriately among specialized AI EA tools, broader AI platforms, workflow automation, and human judgment.
Build and improve an AI-enabled administrative operating model while maintaining accuracy, discretion, responsiveness, and stakeholder experience.
Identify inefficient administrative processes and redesign them using AI EA capabilities, automation, integrations, templates, and productivity technologies.
Validate AI-supported work and maintain accountability for accuracy, confidentiality, and execution.
Stay current on emerging AI EA technologies and evaluate capabilities that may improve productivity.
Own and manage a complex, dynamic global executive calendar, aligning the leader’s time with high-value business, customer, partner, talent, and leadership priorities.
Make independent, timely calendar and prioritization decisions when plans change; anticipate conflicts, preparation requirements, decision points, travel implications, and follow-up needs.
Protect executive focus time while preserving flexibility for a highly visible global leader.
Orchestrate internal and external executive engagements from request through preparation, execution, and follow-up.
Coordinate engagements with ServiceNow executives, customers, partners, industry leaders, external organizations, and other high-priority stakeholders.
Ensure the executive has appropriate context, objectives, participants, materials, logistics, and preparation for critical engagements.
Track commitments and follow-up from executive engagements and coordinate across executive offices and external organizations.
Represent the GPC Leader with discretion, confidence, sound judgment, and executive presence.
Enable the GPC leadership team’s operating rhythm, including leadership meetings, business reviews, planning sessions, offsites, talent discussions, company events, and partner engagements.
Partner with the Chief of Staff to translate business priorities into an effective executive cadence and use of the leader’s time.
Maintain working knowledge of GPC priorities, key decisions, leadership commitments, and milestones; connect meetings, decisions, commitments, and follow-up.
Anticipate the needs of the leader and leadership team and initiate action without waiting for direction.
Coordinate and sequence executive priorities with the Chief of Staff, HR Business Partner, Executive Communications, Finance, Strategy, and other functions.
Connect teams and facilitate the movement of information, decisions, requests, and follow-up at the pace required by the business.
Coordinate executive communications, leadership forums, company events, talent engagements, organizational activities, and external commitments.
Build working relationships with ServiceNow executive assistants and the offices of customers, partners, and other external executives.
Manage complex domestic and international travel, changing itineraries, meetings, partner and customer engagements, events, and related logistics.
Anticipate travel dependencies and resolve issues quickly across time zones, integrating travel, meetings, preparation, and priorities into a cohesive plan.
Remain responsive when critical executive needs or schedule changes require flexibility outside traditional working hours.