Executive Administrative Assistant

Marriott•Washington, DC

About The Position

The Executive Administrative Assistant enters and retrieves information in computer databases and point-of-sale systems; updates records, files, and reservations; and responds to guest inquiries. The role transmits information and documents, operates standard office equipment, prepares business documents using office software, handles incoming and outgoing mail, maintains filing systems, and compiles and files records of office and business activities. The position follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous guest service. It requires clear and professional communication, accurate preparation and review of written documents, appropriate telephone etiquette, and positive working relationships with colleagues. The employee supports team goals, responds appropriately to coworkers’ concerns, and performs other reasonable duties as requested by Supervisors. The role supports The Ritz-Carlton’s luxury hospitality service standards, including its Gold Standards, Employee Promise, Credo, and Service Values.

Responsibilities

Enter and retrieve database information using a keyboard, mouse, or trackball; update records, files, and reservations; and respond to guest inquiries.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.