Executive Administrative Assistant

ServiceNow•Raleigh, NC

About The Position

The Executive Administrative Assistant (EAA) to the Global Partnerships & Channels (GPC) Leader is a trusted administrative partner who maximizes the effectiveness, productivity, and operating capacity of a global executive. This AI-forward role combines advanced executive support with AI-enabled Executive Assistant (AI EA) tools, automation, and modern productivity practices to anticipate needs, reduce friction, and continually improve executive-office operations. The EAA supports a fast-moving global leader whose priorities may shift rapidly. The role manages a complex executive agenda, enables the GPC leadership team's operating rhythm, coordinates internal and external engagements, and manages global travel and logistics. It requires independent judgment, adaptability, discretion, accuracy, and the ability to maintain continuity and a positive stakeholder experience amid ambiguity and change. The successful candidate already uses specialized AI EA tools as part of daily executive-administration workflows and can explain how those tools have improved the operation of an executive office. ServiceNow describes the role as critical to creating focus, connectivity, productivity, and operating leverage for the GPC Leader and leadership team.

Requirements

At least 7 years of progressive experience supporting senior executives, preferably SVP-, EVP-, or C-suite-level leaders in a global technology, high-growth, or similarly fast-paced environment.
Demonstrated proficiency with AI-enabled Executive Assistant tools and platforms; general familiarity with AI alone is not sufficient.
Experience personally incorporating AI EA tools into executive workflows, including complex scheduling, meeting preparation, briefing, action tracking, follow-up, travel, communications, and productivity management.
Ability to provide specific examples of AI EA tools used, the administrative problems addressed, how the tools were incorporated into daily work, and resulting improvements.
Proficiency with generative AI, workflow automation, and productivity technologies, and the ability to combine them with specialized AI EA tools.
Experience supporting a fast-paced global executive with complex stakeholder demands and rapidly changing priorities.
Ability to adapt, reprioritize, and execute quickly without sacrificing accuracy.
Exceptional attention to detail and a record of accuracy in high-volume, high-velocity executive environments.
Advanced ability to manage complex global calendars and independently prioritize with limited direction.
A continuous-improvement mindset, including the ability to identify opportunities to simplify, automate, standardize, and eliminate unnecessary work.
Exceptional judgment, discretion, executive presence, and ability to handle sensitive and confidential information.
Strong written and verbal communication skills and confidence engaging senior executives, customers, partners, and external stakeholders.
Anticipatory working style and ability to understand implications and act before being asked.
Ability to remain composed and effective amid ambiguity, urgency, last-minute changes, and competing demands.

Nice To Haves

Certified Administrative Professional (CAP) certification or equivalent administrative credential.
Experience supporting SVP-, EVP-, or C-suite-level executives in a global technology or high-growth environment.

Responsibilities

Use specialized AI-enabled Executive Assistant tools to support executive administration and executive-office workflows.
Integrate AI EA tools into scheduling, calendar optimization, meeting preparation, briefing, context development, action tracking, follow-up, travel coordination, communications, and workflow management.
Use AI capabilities to anticipate conflicts and dependencies, surface outstanding actions, organize priorities, and reduce administrative friction.
Choose appropriately between specialized AI EA tools, broader AI platforms, workflow automation, and human judgment.
Build and improve an AI-enabled administrative operating model while maintaining accuracy, discretion, responsiveness, and stakeholder experience.
Identify inefficient administrative processes and redesign them using AI EA capabilities, automation, integrations, templates, and productivity technologies.
Validate AI-supported work and remain accountable for accuracy, confidentiality, and final execution.
Evaluate emerging AI EA technologies and adopt capabilities that can measurably improve productivity.
Own and manage a complex, dynamic global executive calendar, aligning the leader’s time with high-value business, customer, partner, talent, and leadership priorities.
Make timely calendar and prioritization decisions as circumstances change, accounting for communications and downstream implications.
Anticipate conflicts, preparation needs, decision points, travel implications, and follow-up requirements; protect focus time while retaining flexibility.
Orchestrate internal and external executive engagements from request through preparation, execution, and follow-up.
Ensure the executive has appropriate context, objectives, participants, materials, logistics, and preparation for critical engagements.
Track commitments and follow-up from executive engagements and coordinate with executive offices and external organizations.
Represent the GPC Leader with discretion, confidence, sound judgment, and executive presence.
Enable the GPC leadership team's operating rhythm, including leadership meetings, business reviews, planning sessions, offsites, talent discussions, company events, and partner engagements.
Partner with the Chief of Staff to align business priorities with executive cadence and use of the leader’s time.
Maintain awareness of GPC priorities, decisions, leadership commitments, and milestones to make informed administrative decisions.
Connect meetings, decisions, commitments, and follow-up, and anticipate needs without waiting for direction.
Coordinate with the Chief of Staff, HR Business Partner, Executive Communications, Finance, Strategy, and other functions on executive priorities.
Connect teams and facilitate the timely movement of information, decisions, requests, and follow-up.
Coordinate executive communications, leadership forums, company events, talent engagements, organizational activities, and external commitments.
Build working relationships with ServiceNow executive assistants and the offices of customers, partners, and other external executives.
Manage complex domestic and international travel, including changing itineraries, meetings, engagements, events, and logistics.
Anticipate and resolve travel dependencies and issues across time zones, often with limited notice.
Integrate travel, meetings, preparation, and executive priorities into a cohesive plan.
Remain responsive when executive needs or schedule changes require flexibility outside traditional working hours.