Executive Account Director

Cushman & Wakefield•Sacramento, CA

10d

About The Position

The Sr. Account Director manages client relationships and provides exceptional client service while delivering all aspects of the contract. The role sets account strategy, establishes goals, and leads functional Directors and/or Sr. Managers accountable for results in their areas. It typically carries responsibility for $5 million to $10 million in revenue and manages one or more client accounts across multiple geographic regions within Global Occupier Services (GOS), spanning at least two service lines. These may include Integrated Facility Management, Project & Development Services, Space Management, Planning and Occupancy, Transaction Management, Portfolio Administration, and Portfolio and Workplace Strategy. The position develops and implements account vision, strategy, and performance metrics; manages governance, contract delivery, financial performance, and client relationships; and works across C&W and client teams to improve service solutions, resolve risks and disputes, and identify opportunities for account growth. The role also develops talent and promotes collaboration across business partners.

Requirements

Bachelor's degree required.
At least 15 years of experience at management level or in a similar capacity.
Experience directly leading and managing teams, including people-managers.
Client, P&L, and contract management experience.
Experience managing an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
In-depth understanding of the business impact of technical contributions.
Ability to develop positive working relationships with agencies, local government officials, and business community members.
Technical domain knowledge in one or more of IFM, PDS, TM, PA, or SCON.
Financial analysis skills and knowledge of financial concepts.
Ability to comprehend, analyze, and interpret complex business documents.
Strong proficiency with MS Office Suite, including Word, Excel, and PowerPoint.
Ability to travel as required, up to 20% of the time.

Nice To Haves

Master's degree or MBA.

Responsibilities

Understand client business goals and strategies and align real estate services with those objectives.
Implement the overall vision, strategy, and measurement metrics for applicable service lines.
Contribute to GOS service-delivery strategies, delivery models, and alternative pricing; identify team members; and lead multidisciplinary teams preparing RFP responses and presentations.
Understand the C&W platform and identify opportunities to enhance service solutions and capabilities.
Develop and maintain strong client relationships and manage account governance.
Manage contracts and deliverables to ensure superior service delivery.
Assist with risk mitigation and dispute resolution for the client and C&W.
Manage and develop account talent in partnership with HR, including diversity, equity and inclusion, talent reviews, performance reviews, and succession planning.
Support collaboration and performance across partners, including Finance, HR, Sourcing, Legal, and Operations.
Manage account P&L, profitability, and overall financial performance.
Contribute to C&W's service and financial performance through cross-selling and relationship or contract expansion.
Use quantitative and qualitative analytics and evidence-based decision-making.
Attract and retain talent and provide ongoing mentoring to support superior team performance.